Support and plans detailed requirements for ongoing Microsoft 365 implementation using Exchange Online.
Support & Monitors to maintain the company’s network email system; performs quality and spot checks of system performance.
Manages license usage, forecast license budget and mission critical support contracts.
Understands and assures conformance to ITL SLA and MSP management.
May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
Interacts frequently with subordinate supervisors and functional peer group managers.
Identifies and manages continuous improvement projects with the objective of achieving quality, reliability and cost improvements.
Oversees Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business needs.
Understands Identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes.
Knowledge, Skill And Abilities
Office 365 (Exchange Online, Teams and others)
Microsoft Exchange On-line, Exchange On-line Protection, Data Loss Protection (DLP) and DMARC Management & SMTP MailRelays
Cisco ESA/SMA and Proofpoint
Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.
Licensing or Certifications for Collaboration Manager
Thorough knowledge of applicable procedures, specifications, regulations and standards.
Strong analytical and problem-solving skills.
Ability to manage/supervise a team of employees.
Good communication and leadership skills.
Good interpersonal/communication/influencing/negotiation skills.
Good project management skills.
Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings.
Must have Strong English written and oral communication skills adequate to communicate with other team members.
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