JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven team members. We are seeking an experienced and dynamic Event Services Specialist. This role will be dedicated to a client account, supporting a best-in-class Global Travel and Events organization The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services team. In this role you will bring exceptional customer service, communication and events/hospitality industry knowledge to work cross functionally, drive results, efficiencies, and elevate the customer experience. As an ideal candidate you are proactive and comfortable presenting and communicating with various levels of internal customers/stakeholders in a fast-paced constantly evolving environment. Your consultative and collaborative approach and your ability to build relationships that influence decision-making ensures the internal customer expectations are exceeded and new internal customers are converted into the Global Events and Meeting Services program. Primary Duties: * Provide consultative support to event organizers, helping them identify what services would be most advantageous to them * Assist event organizers with finding and booking appropriate onsite event spaces, leveraging expertise to assess space requirements and capabilities. * Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer service * Guide and support customers (event organizers) in navigating process, policies, and procedures * Ensure complete understanding of the scope of services, role of the central meetings & events team, and align this with customer expectations * Proactively respond to and manage issues to ensure quality and timely resolution * Incorporate standardized processes and tools to create efficiencies and scalability for the program * Maintain database of meeting activity to ensure event details and notes are kept up to date * Provide continuous recommendations for program improvements * Support Global Travel and Events strategy as a part of the central meetings & events team * Support leadership in development of aligned with Global Travel and Events goals and objectives * Additional duties and/or responsibilities as required Essential Knowledge and Skills: * Meeting and Event / MICE industry experience * International meeting & event experience * 3rd-Party vendor/agency experience with direct customer interface * User-experience with common Meeting Management systems and tools * Strong organizational and prioritization skills * Highly developed consulting, influencing and relationship-management skills * Ability to effectively identify and solve problems * Excellent written, verbal, and interpersonal communications skills * Exceptional multitasking capabilities, demonstrated through successful management of concurrent projects * Meticulous attention to detail in communications, documentation and reporting * Strong Computer proficiency in Microsoft office suite Preferred Experience and Qualifications * Minimum 5 years of experience in meeting & events and/or hospitality industry required * Minimum 2 years of experience in customer service * Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired * Knowledge of Meeting and Event technology tools such as Cvent highly desirable * CMP (certified meeting professional) or other industry certification valued Location: On-site -Arlington, VA, Nashville, TN Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.