For more than 40 years, our Customer has been following science and seeking solutions to unmet medical needs. They are a biotechnology corporation that makes medicines to treat patients with serious medical conditions. Their goal is to use the power of genetic engineering and advanced technologies to make medicines that address unmet medical needs, and help millions of people worldwide.

We are seeking an Event Manager on a contract basis to help support our Customer's business needs. This role is onsite in South San Francisco, CA.

With over 90 onsite event spaces on their South San Francisco campus, an Onsite Event Partner is a single solution service offered to their workforce, similar to hotels or convention centers. Providing guidance and planning support to event hosts managing sizable campus events. The Event Partner coordinates and communicates with internal and external service partners and allows event hosts to focus on the other essential elements of their event, such as presentation content, branding, communications, and attendee management.

This position will report directly to the Sr Manager of Onsite Events and Experiences within the Business Services team, a Site Services organization department. The person in this role must instill a spirit of service, gratitude, and community within the organization.

Responsibilities

• Provide internal and external stakeholders with information regarding department processes and requirements.
• Work collaboratively and effectively and maintain rapport with Event Hosts and all internal and external stakeholder groups.
• Provide support by performing administrative and process-related tasks. Prepare reports by collecting, analyzing, and summarizing information.
• Partner closely with the AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and appropriately executed.
• Prepare room diagrams, photos, and facility insights and distribute them to service teams accordingly.
• Create and maintain detailed event documentation for each booking.
• Effectively communicate verbally and in writing with all levels of associates, clients, and all departments in an attentive, friendly, courteous, and service-oriented manner.
• As required, recommend and coordinate with third-party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc.).
  
  

Qualifications

• Bachelor’s Degree or higher education or equivalent experience
• At least 3 years of experience working directly in hospitality or customer-focused roles delivering programs/services.
• Experience in a corporate environment, creating fantastic employee experiences. Excellent written and face-to-face/phone communication skills
• Strong time management skills coupled with efficient/effective multi-tasking
• Proficiency working in help/service ticket management process/workflow systems
• Ability to become proficient in internal policies, guidelines, and department SOPs
• Exceptional communication skills. Ability to clearly articulate the brand and services in a way that resonates with key stakeholders and external partners. Ability to frame and deliver communications with insights from data.
• Passion for creating exceptional customer experiences. Successfully developed and realized high-impact, innovative offerings that engage the workforce while driving value for investment. Brings sufficient technology savvy to leverage various channels to share information, connect end users, and build the brand.
• Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information and deliver results in a dynamic environment.
• Disciplined, organized, flexible, and collaborative team player
• Strong problem-solving, critical thinking, and decision-making skills.
• Attentive to detail and accuracy
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.