Implementation of EuCliD in the country dialysis centers, following the project plan defined by Asia Pacific region / country management.
Management of user requests at local level, documenting them via the EuCliD help desk database.
Preparation of design input documents before submitting user requests to next service levels.
Involvement in EuCliD release process, approval of system requirement, performance of tests and records keeping with due dates set by corporate / Region EuCliD team.
Provide information to users about new system versions, translating release notes prepared by EuCliD 2nd Level team.
General application and operations user support.
Assistantce to country and end users in matters related to EuCliD.
Check data accuracy during EuCliD implementation.
Provide a comprehensive training service at different levels, responding flexibly and effectively to a variety of needs from internal college.
Plan and conduct all training activities at country level for both new and existing users.
Identify retraining needs in connection to new features, personnel changes, etc.
Establish EuCliD training sessions and update training to user at clinic level by work closely with clinical quality team.
Support Audit application:
Adopt and implement audit management plan ( We Audit program) within the scope of the assignment by work with a mentoring Country Nursing and Quality Manager.
Planning and executing the audit management activities and control processes either remote or on site.
Providing support after auditing for corrective/preventive actions and guidance for improvement.
Cooperate closely with the relevant Heads nurse, operation manager and other staff, support maintaining focus on auditing project delivery.
Inform Country Nursing and Quality Manager, Heads of the assigned business line of audit issues according to SOPs.
Work closely with clinical quality team in case of suspected misconduct as required by the applicable SOPs.
Develop competency checklist following to company standards
Monitors and document progress and provide validation feedback to the management team
Provides written activity reports to Head of operation
Provides oversight for annual competencies of frontline staff and complete skills checklist as required.
Other tasks work as assigned by the supervisor.
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