At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us decide the future of American Express.
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams outside of the United States under a single organization to accelerate our growth. How will you make an impact in this role?
Working within American Express’ EU AI Governance Team, support the execution of the EU AI Act governance framework by performing evaluations of AI systems to assess compliance with the technical obligations of the legislation including accuracy, robustness, interpretation and bias mitigation
Support the governance team with AI system risk classification as per the EU AI Act by reviewing technical information submitted by AI development teams
Serve as a point of contact for internal stakeholders with regards to EU AI Act compliance and 1st line-of-defence AI governance
Provide expert guidance on the design and implementation of technical controls to meet regulatory obligations (e.g. across accuracy, fairness, robustness), leveraging internal partnerships with stakeholder teams (e.g. Tech, AI development and cybersecurity teams)
Help design and roll-out training modules and guidance to support the development of AI systems in line with the EU AI Act
Take responsibility for the AI registry used to capture the outcomes of the EU AI Act governance process, ensuring it is consistently updated with accurate AI system details, risk classifications, and review outcomes
Ensure technical documentation, testing results, and system assessments are available to support internal audits, regulatory exams, and external reviews
Deliver clear and timely reporting on key metrics, including risk indicators, control effectiveness, and assessment outcomes, to support visibility across the company
Stay informed on regulatory changes and emerging best practices related to technical AI governance and partner with the General Counsel’s Office to translate into processes and guidance
Identify opportunities for enhancing the efficiency and effectiveness of the EU AI Act technical governance process and contribute to process improvement initiatives, including considering tooling enhancements
Minimum Qualifications
Significant experience in data science, machine learning/AI engineering, or related disciplines combined with recent experience in AI governance, and an interest in advancing a career in operational processes for technical AI governance and compliance
Demonstrated financial services industry experience with understanding of modelling techniques for credit and fraud risk decisioning
Demonstrated understanding of the AI development lifecycle within an organisation, and how AI is technically applied within an organisation to drive value (both generative and traditional AI)
Practical experience applying or advising on technical AI governance principles—such as fairness, accountability, transparency, and robustness—in the development and evaluation of AI systems
Familiarity with common techniques and tools for assessing model bias, interpretability, drift, and performance stability
Ability to collaborate and build effective relationships with stakeholder groups across different levels in the organisation and across multiple jurisdictions to enable a cohesive approach to EU AI Act governance
Makes collaboration essential – seeks out and values the input of others, encourages a collaborative culture for their team, entertains new ideas with an open mindset
Strong English language verbal and written communication skills, with an ability to craft messages that clearly and succinctly communicate key messages for senior audiences
Critical thinker with a data-driven approach to problem solving, able to apply structured reasoning to support informed decision-making and desired outcomes
Degree or equivalent experience in a relevant field (e.g., Computer Science, AI, Data Science, Statistics, Machine Learning, Engineering)
Preferred Qualifications
Experience managing a team, or of line management
Knowledge of the EU AI Act and its obligations, and/or familiarity with adjacent regulations e.g., GDPR
Familiarity with AI governance platforms and tooling
Relevant industry certifications, incl. AI governance or Risk Management
Familiarity with dashboarding tools (e.g. Tableau, Power BI)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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