Overview

We are seeking a motivated and proactive ERP Support Specialist to join our ERP Team to support both our ongoing transition to Workday & our existing SAP landscape. This role offers an excellent opportunity for a junior professional to grow into a well-rounded ERP expert with exposure to technical and functional aspects of enterprise systems, integrations, and business processes.

The successful candidate will play a key role in providing 1st and 2nd level support to end users, assisting with ticket resolution, and gaining a deeper understanding of the full ERP ecosystem at EMBL. This position is critical to ensuring system stability, user satisfaction, and the long-term success of our digital transformation initiatives.

Key Responsibilities

• Provide 1st and 2nd level support for end users across Workday and SAP, including but not limited to:
• User access and authentication issues
• Workflow errors and data inconsistencies
• Functional inquiries related to business processes
• Troubleshooting minor technical issues
• Monitor and triage tickets from Workday Help Case, Kayako, and other ticketing tools; ensure timely resolution and appropriate escalation when needed.
• Assist in documentation of support processes, standard operating procedures, and FAQs for internal use.
• Support the ERP Team in managing:
• ERP integrations between Workday, SAP, and other peripheral systems (e.g. Document archive, Banking software, Health insurance administrator, Central user database).
• Support system testing during updates, especially when Workday releases new features twice a year, to help ensure existing functionality continues to work as expected.
• Support user acceptance testing (UAT) by helping coordinate test scenarios, preparing test users, and assisting in capturing and verifying results — especially during new releases or configuration changes in Workday or SAP.
• Assist with onboarding and training support for new ERP users by helping set up access, answering initial questions, and supporting functional colleagues during training sessions.
• Collaborate with functional and technical teams to identify recurring issues, propose improvements, and support the implementation of minor fixes.
• Gain a deep understanding of the full ERP landscape, including both technical architecture and business processes, with a clear growth path towards more specialized roles.
  
  

Qualifications And Experience

• A university degree or relevant vocational training in Information Systems, Computer Science, Business Administration, or a related field.
  
  

You might also have

• Initial exposure or interest in Workday and/or SAP systems (training will be provided).
• Familiarity with ticketing tools or experience in IT/user support environments.
• Understanding of ERP concepts, system workflows, and basic integration principles.
  
  

Personal Competencies

• Excellent troubleshooting and communication skills, with a customer-oriented mindset.
• Strong team player with a willingness to support colleagues and contribute to a collaborative work environment.
• Demonstrates initiative and curiosity, eager to learn, grow, and take ownership of assigned tasks.
• Active listener who strives to understand system landscape and interdependencies, as well as business needs and challenges
• Ability to work independently after initial onboarding and training.
• Organized, reliable, and detail-oriented in managing support workflows.
  
  

Why Join Us?

This role is ideal for someone looking to build a long-term career in ERP, with hands-on learning opportunities across both modern (Workday) and legacy (SAP) platforms. You will be part of a supportive and experienced team, with a structured path to develop functional and technical skills across systems that are critical to EMBL’s operations.

EMBL is curiosity-driven, community-oriented and international. EMBL offers attractive conditions and benefits appropriate to an international research organisation with a very collegial and family-friendly working environment. Competitive salary and social security benefits, financial support for relocation, a relaxed culture, professional development, an on-site nursery, canteen and other staff facilities make EMBL is a great place to work.

We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry, and computer science. We are an international, innovative, and interdisciplinary laboratory with 1700 employees from many nations operating across six sites in Heidelberg (DE, headquarters), Barcelona (ES), Hinxton near Cambridge (UK), Hamburg (DE), Grenoble (FR) and Rome (IT).

The institute's working language is English.

What else you need to know

• Contract duration: This position is a 3 year contract.
• Job location: This role is based in EMBL Heidelberg (Germany). You will be required to relocate if you are based overseas and you will receive a generous relocation package to support you.
• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants.
• Diversity and inclusion: We strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought.
• How to apply: To apply please submit a cover letter and a CV through our online system.
  
  

Why join us

EMBL is curiosity-driven, community-oriented and international. As an inclusive, equal opportunity employer, we believe that diversity enables us to collaborate more effectively and be innovative in our approaches. We are, therefore, committed to creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

We encourage applications from individuals who can complement our existing team – we believe that success is built on having teams whose backgrounds and personal experiences reflect the diversity of the populations that our science serves. We actively encourage applications from all genders and cultures, ethnic groups and all demographics to help us avoid perpetuating biases and oversights at this transformational point in our people strategy.

Enjoy Lots Of Benefits

• Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
• Flexible working arrangements
• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
• Generous time off: 30 days annual leave per year, in addition to public holidays
• Relocation package including installation grant (if applicable)
• Campus life: Free shuttle bus (select sites), on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
• Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowances
• Benefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.
• For detailed information please visit our employee benefits page here
  
  

What else you need to know

• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Visit our International Applicants page, to find out more.
• EMBL is a signatory of DORA. Find out how we apply DORA principles to our recruitment and performance assessment processes here.
• Diversity and inclusion: At EMBL, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ & individuals from all nationalities.
• How to apply: To apply please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on the date shown below. We aim to provide a response within two weeks after the closing date.
  
  

Closing Date

25/05/2025