Company Description

Sutherland is Great Place to Work Certified. Refer your friends today!

Job Description

Job description (仕事内容)

• Associate to handle general enquiries of customers over phone calls and live chats
  
  

電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  
  

お客様と高水準のプロ意識を維持し、あらゆる発信者とポジティブな関係を築くため取り組む必要があります。

• Maintains customer records by updating account information.
  
  

アカウントの情報を更新することで、顧客記録を維持します。

• Exemplary communication skills and customer-oriented approach
  
  

模範的なコミュニケーションスキルと顧客志向のアプローチを行います。

• Ability to present, persuade and communicate effectively
  
  

プレゼンテーション能力、説得力、コミュニケーション能力。

• Good knowledge of computer
  
  

パソコン知識のある方。

Qualifications

• Working experience: at least 6 months in a customer service industry
• College degree: 3-4 years of professional working experience, with fronting customers working experience of 6 months and above
• Bachelor’s degree: 2 years of professional working experience, with fronting customers working experience (at least 6 months and above, part-time in customer service can be considered)
• Master’s degree: part-time fronting customers work experience is preferred. However, there is no requirement for working experience if candidate has a master's degree.
• Non-Natives - With JLPT N1 or N2 with at least 6 months to 1 year of customer service experience in Japanese language
• Japanese Language skills: Able to read and write Kanji script, strong honorifics, and able to interact with customers politely.
  
  

Additional Information

This is the official repository of your referrals for our Japanese E-Commerce Account in Malaysia!

これは、マレーシアでの日本のEコマースアカウントの紹介に関する公式な情報が記録されている場所です！