Provide First-Level Support: Handle incoming support requests related to Odoo ERP, addressing issues and resolving them promptly.
Odoo Configuration: Assist in configuring Odoo modules according to user needs and business requirements.
Issue Troubleshooting: Identify, analyze, and resolve system issues, bugs, and errors reported by end-users.
System Documentation: Maintain proper documentation of issues, solutions, and best practices for future reference.
User Training: Conduct training sessions to ensure users understand how to effectively use the software.
Collaborate with Cross-Functional Teams: Work closely with development, functional, and business teams to identify root causes of issues and ensure continuous improvements.
Monitor System Performance: Regularly monitor system performance, optimize workflows, and suggest enhancements for better user experience.
Upgrades & Testing: Assist in system upgrades, module updates, and testing of new features.
Client Interaction: Communicate with clients and stakeholders, providing technical assistance and functional guidance as needed.
Documentation: Maintain detailed records of support requests, resolutions, and system modifications.
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job