Role Description

Job Summary:

We are seeking a skilled and proactive Enterprise Network Support L2 Engineer with hands-on experience in Cisco Meraki products to join our dynamic IT infrastructure team. The ideal candidate will be responsible for providing Level 2 support for enterprise network environments, focusing on Cisco Meraki wireless, switching, routing and security solutions.

Primary Responsibilities

• Provide L2-level technical support for enterprise network infrastructure, including Cisco Meraki wireless access points, switches, routers and firewalls.
• Monitor, troubleshoot, and resolve complex network issues escalated from L1, ensuring minimal downtime and disruption.
• Perform configuration, deployment, and maintenance of Cisco Meraki hardware and software solutions.
• Manage network security policies, VPN configurations, and firewall rules within the Meraki dashboard.
• Proactively monitor network performance and ensure optimal operation through Meraki monitoring tools and s.
• Analyze and resolve LAN/WAN, Wi-Fi, VPN, and network security issues in a multi-site enterprise environment.
• Collaborate with cross-functional teams (e.g., security, server, cloud) for integrated network solutions.
• Document technical issues and resolutions for knowledge sharing and continuous improvement.
• Participate in change management processes, including planning and implementing network changes.
• Coordinate with Cisco Meraki TAC (Technical Assistance Center) for unresolved issues and firmware/feature updates.
• Educate and mentor L1 support teams on basic troubleshooting steps and processes.
  
  

Required Skills

• 4+ years of experience in enterprise network support roles, including L2 responsibilities.
• Hands-on experience with Cisco Meraki products, including:
  
  

Wireless Access Points (MR series)

Security

Switches (MS series)

Meraki Dashboard management

• Strong understanding of TCP/IP, DNS, DHCP, VLAN, VPN (IPSec, SSL), NAT, and network security concepts.
• Experience with enterprise Wi-Fi troubleshooting and optimization.
• Solid understanding of LAN/WAN technologies, network routing and switching principles.
• Experience in remote network support and troubleshooting using Meraki tools.
• Familiarity with cloud-managed networking concepts and operations.
• Ability to analyze packet captures and identify traffic flow issues.
• Strong problem-solving, communication, and customer service skills.
  
  

Preferred Certifications

• Cisco Meraki Solutions Specialist
• CCNA (Enterprise or Security)
• CCNP (Enterprise or Security)
  
  

Qualification And Educational Requirements

• Any degree in an IT related field is preferred
  
  

Skills

Cisco Meraki,Network Infrastructure,Network Support