This role will be hybrid 2 - 3 days in office and applicants must be in a commutable distance to Midtown Manhattan, Dallas TX or Chicago IL locations. * Implementation and support duties for Eze Castle Integration tools * Gather monitoring requirements, define and configures alert thresholds, and ensure proper notifications for events are being received by appropriate teams to assist various technical teams * Develop dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information. Follows up with states agents regarding account issues * Work with network and administration teams to ensure new systems are built and deployed with proper configuration for monitoring * Create and maintain monitoring scripts to automate common tasks * Create and maintains documentation and procedures * Plan and define complex monitoring requirements and customizations * Customize Eze Castle Integration Tools to provide monitoring and alerts for numerous applications in the production and pre-production environments * Continuously look at and evaluate the integrity of Eze Castle Integration Tools * Provide sales and pre-sales support to prospective and existing clients including participating in onsite and remote sales demos * Escalation point for Eze Castle Integration Tools related infrastructure and provisioning issues * Continuously meet with network/systems lead engineers to constantly monitor and improve on alarm console alarm methodology * Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks * Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues * Continuously update documentation related to Eze Castle integration Tools infrastructure and processes * To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts Position Requirements * Experienced with LogicMonitor, ConnectWise and Secret Server * Bachelor's degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience * At least 2-4 years of hands on experience as designer/engineer/architect for Remote Monitoring and Management Tools * At least 2 years of hands on experience with routers, firewalls, routing, segmented networks, and remote site connectivity * Strong analytical ability, judgment, and problem-solving techniques with attention to detail * Understanding and experience with SNMP, including Trap Mapping and MIB development * Training and experience supporting network/system devices and technologies * Understanding and experience with Data Center technologies * Understanding and experience with Systems (Windows, Linux, Cloud environment, Virtualization, Storage Exchange, Active directory) * Strong verbal and written communication skills * Excellent organizational and interpersonal skills * Strong ability to understand client and management expectations and to resolve issues that may affect delivery * Strong ability to mentor, coach, and train engineers * Strong ability to work with teams that are geographically distributed and work across different time zones * Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion * Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions * Remain vigilant while continuing to maintain and enhance the overall security of Eze Castle Integration and the client's receiving our services. * Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on Working Conditions * Ability to work in an independent environment with moderate supervision * Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers) * Ability to travel for business and work beyond normal business hours when necessary * Ability to be flexible and successfully respond to multiple work pressures * Sitting for extended periods of time * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components About ECI ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $115,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-Hybrid