The Enterprise Manager, Service Applications will collaborate with key business stakeholders in IT, Human Resources, Facility, and other functional areas to identify needs optimize and expand service-related capabilities and assigned ancillary applications. The position will support initiating, planning and managing projects in consultation with senior management and key business stakeholders; perform regular platform configuration and upgrades to ensure support and currency; optimize services and leverage new and existing capabilities; manage lifecycle activities including customization, integration, platform administration and operation; monitor and report on service levels and manage and direct assigned staff activities. Education Bachelors Degree : in Computer Science, Information Science, Engineering, or related field (Required) Combination of relevant education and experience may be considered in lieu of degree. Experience 3 Years experience in information services and technology, with at least 1 year in a management or lead role in a service-oriented setting requiring customer interaction (Required) 3 Years experience with gathering requirements, designing and documenting process, workflow and performance standards, configuring, developing, deploying and administering enterprise applications (Required) General Experience with software lifecycle tools and methodology (Required) 1 Year experience with ServiceNow or similar service desk applications (Preferred) 1 Year experience with ITIL processes (Preferred) 1 Year experience with scripting and markup tools such as Javascript, AngularJS, Bootstrap, CSS, HTML (Preferred) General Experience with service and collaboration applications such as service desk, policy, contract, or facility management (Preferred) General Experience in managing and supporting applications in a healthcare environment (Preferred) _ '319234