Overview/ Job Responsibilities We are seeking a skilled Jamf Engineer to join our Mobile Device Management (MDM) team. The Jamf Engineer will be responsible for the deployment, configuration, and ongoing support of a Jamf Pro-based macOS management solution for approximately 150 users. This role will focus on ensuring a secure, efficient, and user-friendly experience for macOS devices while collaborating with the MDM team to align with organizational IT policies and objectives. Key Responsibilities: * Deployment and Configuration: Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment. * Device Management: Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements. * User Support: Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently. * Security and Compliance: Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards (e.g., CIS benchmarks, HIPAA, or GDPR, as applicable). * Automation and Scripting: Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro. * Patch Management: Oversee the deployment of macOS updates, third-party application patches, and firmware updates to ensure devices remain current and secure. * Inventory and Reporting: Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools. * Collaboration: Work with cross-functional IT teams to integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and support broader MDM strategies. * Documentation and Training: Create and maintain documentation for configurations, processes, and troubleshooting guides. Provide training to IT staff and end-users as needed. * Continuous Improvement: Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment. Minimum Qualifications Experience: * 3+ years of experience managing macOS devices in an enterprise environment using Jamf Pro. * Proven track record of deploying and supporting MDM solutions for small to medium-sized user groups (100-200 users). Technical Skills: * Expertise in Jamf Pro administration (e.g., Smart Groups, Policies, PreStage Enrollments, Self Service). * Strong knowledge of macOS system administration, including file systems, permissions, and networking. * Familiarity with integrating Jamf Pro with identity providers (e.g., Okta, Azure AD) and security tools. * Understanding of Apple's Device Enrollment Program (DEP) and Volume Purchase Program (VPP). Soft Skills: * Excellent problem-solving and troubleshooting skills. * Strong communication skills to interact with technical and non-technical stakeholders. * Ability to work independently and collaboratively in a team environment. Education: * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Citizenship * U.S. Citizenship required. This is a full-time position that requires 2 days per week on-site in Arlington, VA Desired Qualifications Preferred Certifications: * Jamf Certified Associate or Jamf Certified Admin. * Apple Certified Support Professional (ACSP) or equivalent. Preferred Qualifications: * Experience with managing iOS/iPadOS devices in Jamf Pro. * Knowledge of endpoint security tools (e.g., CrowdStrike). * Microsoft Intune for mobile device management. * Proficiency in scripting (Bash, Python, or similar) for automation and customization. Clearance Preference: * DHS EOD - 1st priority * Any DHS badge + DoD Top Secret or Secret - 2nd choice * DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance - work can only begin once the clearance is fully adjudicated) About Sev1Tech LLC Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients. At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve. Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth. Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media! For any additional questions or to submit referrals, feel free to reach out to [email protected].