🎤 Why voize? Because we’re more than just a job!

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

💡 Your Mission: Maximize adoption & drive success!

As an Enterprise Customer Success Manager (CSM), you’ll ensure our B2B enterprise customers get the most out of voize. You’ll guide them through implementation, onboard them, optimize adoption, and build lasting partnerships. Your work will directly improve efficiency in healthcare and drive large-scale digital transformation.

🚀 Your Daily Business – No two days are alike

• Serve as the main point of contact and strategic partner for a portfolio of enterprise customers, ensuring smooth onboarding, growth, and long-term success.
• Build deep relationships with key stakeholders, fostering trust and aligning product capabilities with business needs.
• Drive adoption through best practices, train-the-trainer programs, and hands-on support, ensuring they achieve measurable outcomes.
• Conduct executive business reviews, track customer health metrics, and proactively address risks to prevent churn.
• Work cross-functionally with Sales, Product, and Support teams to continuously improve the customer experience.
• Lead proof-of-concept projects, helping customers understand how voize can transform their workflows.
  
  

🤝 Your Skillset – What You Bring To The Table

• Proven experience in Enterprise Customer Success managing 10+ B2B SaaS enterprise accounts with a focus on product adoption, retention, and expansion in close collaboration with our Sales team.
• Experience handling customers with €200K+ deal sizes and working with multi-stakeholder organizations.
• Strong change management skills, guiding non-technical users through digital transformation.
• Excellent relationship-building and stakeholder engagement skills, including executive-level communication.
• Data-driven mindset, using customer health metrics and insights to drive strategic discussions and optimise success.
• Willingness to travel for customer meetings and training sessions.
• Fluent in German (C2), to effectively support our German customer base and a good command of English.
  
  

🎯 Our Success Mindset – How we work at voize

• You are an active listener and strong communicator, capable of engaging stakeholders at all levels.
• You see challenges as opportunities, bringing a proactive and solution-oriented mindset.
• You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.
• You take ownership of your work, holding yourself accountable for customer outcomes and success.
• You are a collaborative team player, working cross-functionally to drive impact and innovation.
  
  

🌱 Growing together – what you can expect at voize

• Become a co-creator of our success with virtual stock options.
• Our office is in Berlin, with a flexible remote work policy.
• Flexible working hours because you know best when you work most efficiently!
• Access to various learning platforms (e.g., Blinkist, Audible, etc.).
• We have an open culture and organize regular work weeks and team events to collaborate and bond.
• We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.
• Your work will make a real impact, helping alleviate the workload for healthcare professionals.
• Free Germany Transport Ticket and Urban Sports Club membership.
• 30 days of vacation – plus your birthday off!
  
  

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!