Job Purpose As the Engineering Operations Manager, you will be at the core of our engineering organization, ensuring operational and technical excellence while executing high-priority initiatives from the CTO and Program Management offices. This role requires a strong foundation in engineering fundamentals, exceptional decision-making skills, and a highly energetic and collaborative personality to drive continuous improvement, development, and growth within our teams. This role requires a blend of operational expertise and leadership capabilities to drive both engineering performance and team development. Duties and Responsibilities Operational Execution * Oversee and optimize hour-by-hour engineering operations, ensuring smooth execution of projects, incident response, and prioritization of critical tasks. Strategic Initiatives * Lead and implement special operational and strategic objectives from the CTO's office to enhance efficiency and performance. Decision-Making & Problem-Solving * Utilize strong engineering fundamentals and data-driven insights to make informed operational decisions. Operational Excellence * Drive a culture of operational excellence across engineering, operations, supply chain, and other teams, ensuring high standards of efficiency, quality, and execution. Servant Leadership & Employee Growth * Foster a culture of servant leadership, mentorship, and professional development for engineers. Assist engineering managers with development, goals and execution within their teams. Collaboration & Communication * Act as a key liaison with program management team between engineering, product, supply chain, and other cross-functional teams to streamline workflows and improve alignment. Qualifications Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications include: * Education, Experience and Certifications * Bachelor's degree in engineering, computer science, or a related field. * At least 5 years in engineering operations, engineering leadership, with a track record of developing and scaling engineering teams, or a related role. * Proven experience in leading cross-functional teams, managing complex projects, and driving operational efficiency, and team growth and development. * Skills and Abilities * Strong engineering fundamentals with the ability to understand and support complex technical initiatives. * Ability to make sound operational and technical decisions in a fast-paced environment. * A proactive and engaging approach to problem-solving and team collaboration. * Passion for developing teams, mentoring engineers, and fostering a culture of continuous improvement. * Ability to translate high-level goals into actionable operational initiatives. * Strong ability to communicate across all levels of the organization, ensuring alignment and clarity. Role Classification and Working Conditions This is a salaried, exempt-level position. This position typically works in an office environment; and given the nature of our business is also exposed to operations/warehouses/production environments. Physical/Other Requirements * Ability to travel, as needed (approx. 10% of the time, mostly between Cincinnati, Ohio and Austin, Texas offices).