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Payrate: $20.00 - $24.00/hr.

Summary:

The main function of the Call Center Helpline role is to answer Company s dealer calls & emails regarding Reman parts to identify the correct fit.

Job Responsibilities:

• Answer 30-50 Company s dealer inquiries per day
• Provide timely and accurate responses, knowing dealers may place part orders based on your reply
• Record the dealer inquiry in Salesforce
• Utilize Company s systems and contacts to research answers before responding to the dealer
• Be on time for your specific Helpline shift to ensure coverage
  
  

Skills:

• Professional verbal and written communication skills
• Team player and detail oriented
• Mechanical aptitude
• Basic knowledge of engines or transmissions
  
  

Education/Experience:

• High School Diploma required
• Associate s degree in engineering technology or related field desired.
• 2 years experience required.
  
  

Technical Skills:

• Computer skills including the ability to learn a variety of applications (Salesforce, Cat systems)
• Microsoft applications
• Working knowledge of engines and engine components.
• Basic understanding of Company engineering systems including Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
• Working knowledge of Salesforce.com applications.
  
  

Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $24.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.

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