Job Summary

• Responsible for new product quality requirement.
• Ensure products manufactured meet product & process quality requirements.
• Customer complaint resolution and product warranty improvement.
• Develop, review and monitor the effectiveness of quality control procedures and processes, propose and implement improvements where necessary.
• Ensure closed loop of internal and external audit finding include product safety audit.
• Monitor and supervise QMM technician performance to ensure efficiency in quality management process.
• Responsible for process improvement project and update Management on the improvement result.
• Responsible for Quality problem resolution through problem solving process PSS/8D.
• Generate and maintain inspection plan for in-process (EQ, FQ) and outgoing (VQ).
• Responsible for component first article inspection approval (ISIR) and approval on incoming part inspection plan including cost reduction activities.
• Monitor, report of KPI’s in timely manner and establish action plan.
• Any other tasks or responsibilities assigned by superior.

NEW PRODUCT INTRODUCTION

• Responsibility for – Start up projects, warranty, customer complaint, first article approval (ISIR), reliability testing (QZ), etc.
• New project product qualification test include fulfill the regulation requirement.
• Actively involves in FEP, QG, FMEA, CP and production line release.
• Prepare product test plan, product inspection plan (EP), QZ test plan and FQ/VQ checklist.
• Provide training to QMM test technician on all the related inspection plan and checklist.
• Work with service center to understand the product quality level in the market.
• Coordinate project testing, investigate the failure and ensure close loop of the action implemented.
• Responsible for part release and incoming inspection plan.
• Ensure all ISIR requirements are fulfill before ISIR released e.g. S,F,L,and Cpk > 1.33, etc
• To ensure measurement methodology alignment between PgP2 and supplier.
• To ensure all related fixture including short endurance for VQ/FQ audit, practical test are ready before pilot.
• Lead Q-VSM process and ensure fulfillment during pilot stage.

OPERATION SUPPORT / VALUE STREAM QUALITY:

• Responsible for product & process quality in Value Stream, support VSM on product & process quality performance.
• Responsible for quality management in process changes, sorting & rework flow buyoff, concession management, customer complaint management, etc in the Value Stream
• Responsible for quality management of ALR, product relocation, plant to plant activities, new line/equipment, machine/process parameters/software buyoff, etc
• Support & drive PUQ on supplier incoming material quality issue disposition and 8D verification and evaluation.
• Support cost saving, 2nd / alternatives source activities and approve alteration change.
• Regular review with production personnel for CP and FMEA.
• Perform failure analysis on customer – warranty complaint tool and drive for improvement to achieve the agreed target.
• Ensure ANDI contents is checked before release and implemented correctly.
• Conduct periodic audits to ensure line and process compliance.
• Conduct Failure Investigation with cross-functional team for non- conformance incidents.
• Drive cross functional team for Quality process improvement (e.g. Q- VSM, functional test quality gates, MES quality data analysis, etc).
• Responsible for plant to plant quality complaint management.
• Responsible for product transfer on quality measures between plant.
• Responsible for monthly Quality meeting, warranty analysis reporting.

Qualification and Requirement

• Bachelor Degree or equivalent in Mechanical / Electrical & Electronics Engineering or Science.
• Proficiency in spoken and written English and Bahasa Malaysia. Understand mandarin will be preferred.
• Minimum of 2 years experience in a manufacturing environment (Engineering, quality or project management).
• Good in technical report writing and include complete data analysis and action recommendation.
• Experience in Plastic molding, metal stamping, turn part, PCBA, die-cast, hardening part is required. Knowledge in software coding will added the advantages
• Knowledge of ISO 9001 Standard, TS16949, EN Product Standards, Product safety requirement e.g. UL, CSA.
• Familiar with Statistical QC tools & measurement methods, FMEA, MSA, SPC, etc.
• Able to understand and interpret technical drawing and perform measurement with measuring equipment such as CMM, vision scope, profile projector, gear profile and hardness tester.
• Hand on experience on failure analysis and problem solving methodology e.g. 5 Why’s, RCA, fault tree analysis etc.