Must Have Technical/Functional Skills * Typically has 3 to 5 years of related work experience * Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure * Utilize the existing management-tracking tool ServiceNow for all related incident tracking * Working knowledge of video infrastructure and endpoint equipment * Troubleshoot and resolve video conferencing and event service incidents. * Schedule, setup, and disconnect video conferences for internal and external meetings * Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services. * Follow defined processes and ensure that the processes are adhered to by the team * Strong time management, prioritization, and analysis skills. Ability to multi-task * Strong written/ verbal communication skills and the ability to communicate clearly with end users, the IT Video Team, Executives, and IT management. * Must have experience of working in tight deadlines Base Salary Range: $63,4000 - $82,000 per annum #LI-CM2