Location: Doral, FL, 33172

We Are Global Engine Maintenance, LLC (GEM) is an FAA-accredited, high-performance jet engine maintenance company established in 2009. We specialize in providing innovative repair solutions for CFM56-3, -5B, and -7B engines, serving airlines, lessors, and aviation organizations worldwide.

Our services include full CFM56 performance restorations, specialized repairs, module and piece part repairs, engine exchanges, and global field service support.

As an FAA 145/EASA Certified Repair Station and a CASE-registered organization, we are committed to delivering top-tier quality, quick turn times, and competitive pricing. At GEM, we pride ourselves on fostering a collaborative and innovative environment where every team member contributes to our mission of excellence.

Join us as an Engine Program Manager to be part of a global leading company in aviation maintenance, dedicated to keeping the world moving safely and efficiently.

Job Summary

The Engine Program Manager is responsible for managing shop visits and supporting our clients. In this role, you will coordinate repairs, create and revise cost estimates, and ensure compliance with customer requirements. Key tasks include providing engine status updates, preparing invoices, and maintaining accurate records in our systems. You will also manage customer satisfaction surveys, analyze results, and implement improvement plans. Strong communication skills and the ability to work with internal teams and clients are essential to succeed in this role.

Responsibilities

• Manage shop visits
• Structure complex proposals in adherence to Maintenance Contracts to new and existing customer’s RFQ for single engine repairs or fleets
• Serve as a liaison between customers and GEM
• Review and analyze customer proposed work scope, prepare and/or supervise initial cost estimates for existing and new customer’s requirements.
• Ensure compliance with quote deadlines and requirements
• Generate reports to management
• Liaison with internal departments and managers engine status updates
• Report engine repair progress to customer’s, provide status reports to customer’s and create Inspection Findings Reports
• Report findings and provide/revise cost estimate
• Coordinate with accounting to prepare and send invoices per agreed terms
• Follow up with on payment status and execution
• Maintain Quantum with up-to-date data for accounting purposes
• Reconcile invoices in a timely and accurate manner
• Administer customer satisfaction surveys, document and analyze results and create improvement plans based on customer’s inputs
• Schedule and conduct shop visits with customers.
  
  

Qualifications

Mandatory knowledge, skills, abilities, and competencies:

• Strong technical background on Turbofan engines such as CFM56 , V2500, CF6 or similar
• Strong consulting/negotiation skills with the capacity to deliver superior customer service
• High proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point
  
  

Other Important Knowledge, Skills, Abilities And Competencies

• willing to work additional hours when required
• 25% domestic and international travel
• Demonstrates exceptional written and oral communication skills
• Team player versed in managing and resolving conflict
• Excellent customer service and interpersonal skills
• Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
• Highly organized and detailed-oriented with flexible work style
• Commitment to ethical standards, confidentiality, and personal integrity
• Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent.
• Language – bilingual preferred
• Experience as engine shop or airline engineer, inspector or technician
• Knowledge of Quantum software
• Knowledge of Salesforce Software
  
  

PERKS of being a GEM team member

• 60% 401k match
• Dental, Medical, Vision benefits offered
• Generous PTO accrual policy
• 12 Holidays annually (plus company discretionary days)
• Company sponsored life insurance, LTD and STD
• Referral and Loyalty bonuses