At Tailored Brands, We Help People Love The Way They Look And Feel For Their Most Important Moments. Our Technology Team Loves The Way They Feel And Thrive At Work, With

• Flexible work opportunities, including remote and hybrid options
• Small, empowered teams that have fun delivering real value for our customers
• A culture that values a 50-year legacy while eagerly embracing the future
  
  

Want to be part of this? We currently have an exciting opportunity for End-User Technician Temp to join our Tailored Technology team. This individual will provide high-quality, professional support to our corporate and store employees. This includes the deployment and troubleshooting of all hardware, operating systems, mobile device support and software applications supported by the IT department. The position exemplifies outstanding customer service skills when responding to customer problems received via our Ivanti ticketing system while also responding to internal requests from customers. Special emphasis is placed on MAC administration, MAC troubleshooting, and JAMF administration.

What You’ll Do

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts to ensure employee business requirements are met.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Researches, configures and installs computer software packages, software upgrades, MAC/PC Support, Operating System upgrades and maintenance
• Provide technical support services in a timely manner to meet customer Service Level Agreements as defined in Ivanti ticketing system.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
• Perform computer wired and wireless network troubleshooting.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To create, maintain and publish relevant support documentation to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Provide timely project updates and status reports.
• Maintain a high level of proficiency in using Desktop Support systems and tools.
• Track and maintain IT asset equipment inventories ensuring proper quantities of spare equipment is available.
• Provide training to employees on the basic use of approved hardware/software.
• Attend and suggest training sessions for Desktop Support Team regarding common issue troubleshooting and resolution.
• Install, configure, and support OS X hardware and software.
• Provide escalated technical guidance and assistance to less experienced technicians, especially in MAC troubleshooting and JAMF administration.
• Provide escalated technical guidance and assistance to less experienced technicians.
• Interact professionally with clients exhibiting strong customer service skills.
• Participate in rotational after hours on-call support after normal business working hours.
• Provide technical support for critical incidents outside of normal business hours to ensure adequate support of our stores, corporate offices and remote employees.
• Other duties as assigned.
  
  

What You’ll Bring

• High School diploma or GED; Associate or Bachelor degree, a plus.
• 2+ years experience supporting Windows PC Hardware and Software in an enterprise Desktop Support role, required.
• 2+ years’ experience in Active Directory administration and group policy administration, preferred.
• 2+ year experience supporting and administering Mobile Device Management platforms, preferred.
• 2+ years experience supporting MacIntosh Platform running MacOS, required.
• MCP or equivalent knowledge of the MS Win10 operating systems, required.
• MCP or equivalent knowledge of the MS Office suite (Outlook, Word, Excel, etc.), required.
• Strong customer service skills and adapt to servicing a varied customer base.
• Strong drive and work ethic to complete tasks and projects in a timely manner.
• Experience in MAC administration and troubleshooting, required.
• Experience with JAMF administration, preferred.
• Two years experience supporting Mobile Devices in an enterprise environment, required.
• Experience supporting and administering Chrome OS Devices and Users, preferred.
• Able to communicate effectively (written and oral) with team members and management.
• Ability to work with minimum supervision or independently.
  
  

If you see yourself in this role, but fall short in any areas above, apply anyway! We love to invest in our team members!

The Best Kept Secret in Retail

Tailored Brands is North America’s leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men’s Wearhouse, Jos. A. Bank, K&G Fashion Superstore, and Moores Clothing for Men in Canada.

We are emerging from the pandemic with incredible momentum. We own a unique and special market segment experiencing record-level demand. This has inspired our 3-year journey to become Legendary; an exciting strategy that leans heavily upon a strong technology foundation.

With over 1,000 stores across the US and Canada, 15,000 employees, and over 35 million customers, we’re the perfect size! Large enough to demand leading-edge enterprise-worthy technology, but small enough to move quickly and empower our teams with significant scope & autonomy.

Apply now to power your career journey to Legendary!

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

Work-Life Balance

Responsibilities

We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development

• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend

• Holiday Early Departure | close out early the business day before a company observed holiday
  
  

This salary range is specific to Colorado, New York, California, and Washington.

The starting salary for this position is $76,400– $101,800 and may increase to $120,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Hours regularly 40 hours per week, as work dictates, from our Dublin, CA location.
  
  

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.