End User Support Technician

Location: Kansas City, MO

We are looking for a skilled End User Support Technician to join our team in Kansas City, MO. This is a contract position that requires onsite presence and offers flex 9/80 scheduling, allowing you to work nine hours a day for nine days within a two-week period, with one extra day off every two weeks.

Key Responsibilities:

• Set up and upgrade computer equipment for both Employee-Owners and Contingent Workers.
• Provide prompt and effective troubleshooting and technical support, emphasizing customer service and teamwork.
• Handle imaging, configuration, installation, repair, and routine maintenance of computer systems.
• Resolve hardware and technical issues efficiently.
• Manage and update tickets in ServiceNow, ensuring timely resolutions and excellent customer support.
• Offer technical assistance in-person and remotely.
• Maintain and track device inventory and assignments.
• Assist with software installations based on licensing requirements.
• Prepare workstations for new hires and support office relocations.
• Collaborate with IT Service Owners to address complex issues.
• Provide tier-1 AV hardware troubleshooting and support for on-site presentations.
• Document solutions for recurring issues and update knowledge base articles.
• Participate in Problem and Change management processes.
• Adhere to all company policies and standards.

Qualifications:

• High School Diploma/GED required.
• At least 3 years of relevant experience.
• Strong understanding of computer hardware and operating systems.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently and as part of a team.
• Self-motivated and proactive.