Job Description

EUC – Windows, MAC

Must Have

• Bachelor’s degree in computer science or MIS or equivalent

• Min 4 years of experience as Systems Engineer or EUC Desktop Support Engineer at Client Site location

• Exp in Desktop OS, Windows, MAC OS, Imaging SCCM, Asset Inventory Management, providing break-fix support to end users at Site

How your role makes difference

• We are looking for Desktop Support Engineers with varying levels of experience.

• As a Desktop Support Engineers, you will support end users providing L2 support to end users working in Banking environment.

• In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents working on service tasks. Imaging Laptops handing end user queries, Managing asset inventory etc

Key responsibilities:

• Manage stakeholders i.e end users at the site

• Troubleshoot and resolve Incidents & Service Requests.

• Manage incident queues & incident intake channels.

• Take ownership of incidents & communication with customer as required.

• Respond in a timely fashion to reactive or proactive incidents.

• Write re-usable Knowledge Articles for Incident and Service Requests handled

• Detail accurate information in case documentation.

• Coordinate internally with other support groups in a timely fashion.

• Capable to lead the team

• Help asset and procurement team for Asset scanning and managing inventory

Key skills/knowledge/experience:

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.

• Familiarity with printers, networks, and network printer installation.

• Ability to work independently and as part of a team.

• Excellent communication skills, both written and verbal.

• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.

• Troubleshoot hardware and software issues on Windows and Mac operating systems.

• Collaborate with internal teams to resolve complex issues.

• Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.