If you are an internal associate, please login to Workday and apply through Jobs Hub.

Job Purpose

The End User Computing Engineer is responsible for aligning collaboration technologies with business strategies to enhance associate productivity. This role will develop roadmaps for capabilities available in Microsoft Intune, M365, and other end user platforms in accordance with financial industry regulations. The candidate will work closely with business users, architecture, security and compliance to drive adoption of new capabilities to support associates working in corporate offices and from home.

Essential Responsibilities

• Manages all end-user endpoints through our MDM solution, including application management, patching, vulnerability management, device configurations, and other device-specific needs.
• Engineers and implements solutions that align with architecture patterns and security guidelines for data, compute, and technology platforms, meeting business needs.
• Works in partnership with business product owners and DevSecOps to engineer and build mature, scalable, and robust business capabilities.
• Follows IT architecture and IT operations guidelines and requirements while implementing optimal engineering solutions for the company.
• Participates in engineering and planning initiatives related to capabilities, future roadmaps, operations, and strategic planning.
• Engineers and implements business and technology innovation that drives the organization's top and bottom lines.
• Stays current with industry trends and makes recommendations for new technologies that deliver strategic business value and reduces costs.
• Engineers and implements architecture solutions that maximize reuse and are efficient, maintainable, scalable, stable, highly available, portable, secure, and implemented correctly.
• Strong communication competency across all levels of stakeholders, providing engineering guidance and insight into best practices.
• Follows organizational policies and goals for IT security, change management, and operational risk.
• Synthesizes information into clear and concise materials with thoughtful attention to detail and quality.
• Provides engineering consulting services within the domain to help achieve desired business and operational outcomes across the organization.
• Engineers and implements the service management processes for maintaining the technology platforms in production.
• Acquires and maintains a working knowledge of Jackson processes and procedures across various departments.
• Develops roadmaps, governance, and adoption plans for emerging technologies, ensuring alignment with business objectives and regulatory requirements.
• Derives maximum business value from capabilities available through Intune, Microsoft 365, and other endpoint solution platforms.
• Works with business users to align legacy processes to digital collaboration capabilities.
• Creates and maintains department and application-specific documentation, ensuring accuracy and accessibility for all stakeholders.
• Conducts proof-of-concept technology evaluations and pilots with business users, providing detailed reports and recommendations.
  
  

Other Duties

• May provide training to users on new/updated systems.
• Provides trending and related support for production issues as needed.
• Ability to work extended hours as needed.
• Performs other duties and/or projects as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of industry standards, emerging technologies; and security and system best practices.
• Excellent verbal and written communication skills including presentation creation and delivery.
• Experience with the Microsoft Cloud ecosystem.
• Demonstrated scripting skills in a system automation language.
• Strong organizational skills: ability to independently prioritize tasks and projects to meet deadlines.
• Strong collaboration skills with the ability to build consensus and influence across all levels of the organization.
• Ability to learn and maintain a comprehensive understanding of finance/insurance business and technology.
• Demonstrated record of successful, complex project completion with minimal supervision including skills in design, requirement gathering, project planning, prioritization, coordination, multi-tasking, and problem solving.
• Knowledge of Lean and Agile principles, systems and tools.
• Ability to clearly explain and communicate technical concepts to both technical and non-technical stakeholders.
• Ability to conduct gap analysis and identify possible solutions for continuous improvements.
  
  

Qualifications

• Bachelor's Degree in Computer Science, Engineering, related field, and/or equivalent experience or education required.
• 3+ years related IT experience required.
• Technical background in a federally regulated or financial services organization preferred.
  
  

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Base Pay

$97,000.00 - $122,000.00. The base salary for this position may vary depending on experience, job-related knowledge, skills, and abilities. In addition to the base salary, this role will be eligible to participate in our annual bonus program. This role will also be eligible for compensated personal time off and holidays, health benefits, 401(k) plan with generous matching and profit sharing contributions, and other benefit programs according to the Company's employment policies and subject to the formal terms of such plans and programs.