Overview

Job Title: Supervisor - EMS Shift Operations

Location: Methodist

Department: Emergency Medical Services (EMS)

Position Status: Full-Time

About IU Health:

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is  to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.

Position Overview:

The Supervisor - EMS Shift Operations is responsible for providing on-site supervision and support to EMS team members during their assigned shifts. This position encompasses a broad range of responsibilities, from supporting emergency operations to managing day-to-day activities to ensure the delivery of high-quality and safe patient care and transport. The Supervisor will evaluate all aspects of workflow related to customer, patient, and team member needs, supporting continuity in shift operations, including staffing, supplies, and asset management.

Key Responsibilities:

• Provide on-site supervision and support to EMS team members during emergency response and transport operations.
• Oversee day-to-day operations during assigned shifts, ensuring adherence to policies and procedures that promote high-quality patient care.
• Evaluate workflow processes to address customer service, patient needs, and team member satisfaction effectively.
• Ensure continuity of operations by managing staffing, overseeing supply inventory, and tracking asset locations.
• Support and guide team members in clinical decision-making, ensuring adherence to scope of practice and protocols.
• Promote a culture of respect, integrity, teamwork, and excellence within the EMS team.
• Demonstrate analytical skills by evaluating problem situations in depth and making independent decisions that ensure safety and optimize patient outcomes.
• Lead a diverse team, managing, directing, and facilitating effective communication to achieve operational goals.
• Multitask effectively, prioritizing assignments and delegating workload as necessary.
  
  
  

Qualifications:

• 3-5 years of relevant experience in Emergency Medical Services or a related field.
• Current Paramedic certification as specified by the Indiana Emergency Medical Services Commission, or an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license required.
• High School Diploma or GED required.
• Basic Life Support (BLS) certification required.
• Advanced Life Support (ALS) certification required.
• Knowledge of EMS systems and familiarity with specific equipment and supplies used in the field.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Must possess an active, unrestricted driver’s license in Indiana.
• Strong verbal and nonverbal interpersonal skills, with the ability to manage and lead diverse teams.
• Ability to multitask, prioritize effectively, and delegate responsibilities as needed.
• Capacity for clinical reasoning and decision-making aligned with personal scope of practice.
  
  
  

Why Join Us:

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
  
  
  

If you'd like to learn more about our benefits, please view our benefits website:

Join Us:

If you're a dedicated EMS professional with leadership skills and a passion for providing high-quality patient care, we encourage you to apply for the Supervisor - EMS Shift Operations position. Your expertise will be key in ensuring the safety and effectiveness of our EMS services.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.