Overview

Kaercher Insurance, an Alera Group company, is looking for a Benefit Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Support employees and clients by promptly addressing benefit-related questions, claims, billing issues, and inquiries, ensuring responsive and accurate assistance.
• Manage all aspects of the enrollment process, including new group setup, eligibility, qualifying events, terminations, quoting, proposals, and plan design clarification.
• Collaborate with insurance carriers on renewals, policy changes, and issue resolution to maintain seamless plan administration.
• Maintain strong communication with producers, keeping them informed on account activities, assisting with prospects, and participating in client meetings to address insurance needs.
• Deliver high-quality service with a positive attitude, upholding core departmental values - honoring commitments, being organized, thorough, helpful, and prompt.
• Contribute to professional growth by participating in seminars, staying current on industry knowledge, and actively mentoring and training team members.
• Effectively prioritize workload, proactively seek support when needed, and provide dependable support in growing, retaining, and servicing client accounts.
  
  

Qualifications

• High school diploma required; college degree preferred. Must have an active Life and Health license and 3+ years of experience in employee group benefits, including knowledge of enrollment systems and compliance.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), with strong listening skills, attention to detail, and effective presentation abilities.
• Capable of working efficiently in a fast-paced environment with frequent interruptions while maintaining accuracy and professionalism.
• Able to sit for extended periods and adhere to business casual dress code in a client-facing role.
• Responsible for local travel to client and carrier sites during the workday; occasional out-of-town travel may be required.
• Must possess a valid driver’s license, insured vehicle, and legal eligibility to drive for client meetings and transport enrollment materials as needed.
• Expected to manage logistical tasks such as organizing and delivering materials for renewal and enrollment meetings, ensuring preparedness and professionalism.
  
  

Benefits

This job is expected to be performed on-site in the office.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $50K to $75 per year.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.