Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

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Exciting NEW Benefit!

The person hired for this position may be eligible to receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary! Eligibility for this bonus is reserved for candidates entering into the state system for the first time.

Description Of Job

The Emissions Program within the Department of Revenue - Division of Motor Vehicles is required by state statute to oversee the daily operations of the State’s automobile inspection and repair program. The DOR Emissions Program also licenses all inspection stations and inspectors that perform emission tests. The program audits all emissions test facilities located in a ten-county area along the Front Range to ensure proper operation and consumer service as provided by law.

We're hiring a detailed and customer service-oriented individual to be our Administrative Assistant II in the Emissions Program of the DMV! Use your customer service and communication skills to troubleshoot, research, and answer questions pertaining to the AIR (Automotive Inspection Readjustment) Program rules and regulations based on current state statutes and instructions. Your technology skills and attention to detail will allow for accurate and complete data entry. If you're ready to have a career at DOR and enjoy the benefits of being a State employee, then this job may be for you!

Primary Duties

Customer and Stakeholder Relations -

• Responds to questions via phone or emails from the general public, county clerks, and/or emissions inspection stations and emissions inspectors.
• Screens emissions waiver requests and out-of-state emissions extension applicants to determine eligibility and communicates results to appropriate parties.
• Assists customers with online instructions to pay license fees, passed test payment, and dealerships with purchasing temporary emissions exempt stickers online.
• Sends correspondence to our contractor, fleet, diesel, and independent stations regarding applications and other emissions inspection-related questions.
  
  

Data Entry and Record Maintenance -

• Processes various applications, payments, requests, and licenses in the appropriate databases.
• Updates appropriate spreadsheets daily.
• Prepares data for monthly reporting.
  
  

This Position Reports To The Howard Office, If Needed.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

G3A3XX ADMINISTRATIVE ASSISTANT II

Minimum Qualifications

Experience Only:

Two (2) years of relevant experience in customer service and general clerical experience

General Clerical Work Experience Is Typically Performed By Office Clerks And/or Administrative Assistants. This Includes, But Is Not Limited To Tasks Such As

• Experience providing exceptional customer service in-person or via email, online, and interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
  
  

In order to be considered for this position, your general clerical experience must be documented on your application. (Part-time experience will be pro-rated.)

OR

Education And Experience

A combination of related education in Business, Public Administration, Political Science, Management and/or relevant experience in customer service and/or general clerical experience equal to two (2) years

Preferred Qualifications

• State experience in a customer service role
• Data entry and database experience
• Written and verbal communication
• Experience working in a call center
• Attention to detail
• Proficiency with Google Suite
• Proficiency with Excel, Publisher and Word
  
  

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle
  
  

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.
  
  

Email Address

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected] .

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.