Emergency Response Operations Manager

Location: Central England

Hours: 35 per week

Contract: Permanent

Salary: £33,414 - £35,127 per annum based on 35 hours per week

Are you passionate about guiding emergency response efforts and making a tangible difference in communities during crises?

Do you have the skills to support and inspire a team of dedicated professionals and volunteers in high-pressure situations?

Are you ready to be at the forefront of crisis management, ensuring operational excellence and community resilience?

As an Emergency Response Operations Manager, you will lead the delivery and recovery of emergency response activities across your designated area. Your day-to-day responsibilities will include coordinating with statutory services, managing a team of staff and volunteers, and ensuring the effective use of resources. You will be part of the on-call 24-hour duty officer rota, providing leadership and expert decision-making during incidents. Your role will involve developing and implementing operational plans, monitoring performance, and collaborating with internal and external stakeholders to enhance service delivery. You will play a crucial role in building resilient communities and ensuring the British Red Cross is a key player in local emergency response plans.

What will a day in the life of an Emergency Response Operations Manager involve? You'll be:

• Leading the delivery of crisis and emergency response operations in your area.
• Supporting statutory services in planning for local and national emergencies.
• Advising on the effective use of British Red Cross assets.
• Ensuring sustainable levels of skilled and trained volunteers.
• Using data and insights to improve service delivery.
• Developing and embedding a quality assurance framework.
• Monitoring service activity and managing area finances.
• Providing empathetic leadership during remote coordination of incident response.

What will you need to be a successful Emergency Manager Operations Manager?

• Good working knowledge of the Civil Contingencies Act 2004 and related regulations.
• Ability to set and monitor performance measures.
• Experience in writing and executing operational plans.
• Strong skills in interpreting complex data and preparing reports.
• Confident communication with diverse stakeholders.
• Strong IT literacy, including Microsoft 365.
• Experience in working in disasters and emergencies and managing budgets.

The closing date for your application is 23.59 on Monday 7th April 2025.

In return for your commitment and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders