Customer Support Specialist Are you ready to join a dynamic team where your attention to detail and problem-solving skills will shine? This isn't your typical call center role-it's a HEAVY email and case resolution position that will keep you engaged and challenged every day! What You'll Do: + Support the Account Managers: You'll be the backbone of our fleet management team, assisting with vehicle orders and resolving customer service issues. Whether it's helping a driver whose vehicle has been impounded or educating them on future services, you'll be their go-to person. + Research and Problem-Solve: Dive deep into issues, think outside the box, and find solutions that make a difference. + Communicate Internally: Collaborate with various departments at Wheels, ensuring seamless operations. + Utilize MS Teams: Stay connected with internal and external customers through daily communication. + Manage Emails and Cases: Handle a high volume of customer emails and case management within SalesForce. + Outbound Follow-Up Calls: Comfortably make follow-up calls to customers, ensuring their needs are met. + Multi-Task: Type customer information into the system while speaking with them, keeping everything organized. + CRM Management: Use SalesForce to manage cases and follow up with customers. + Vehicle and Billing Management: Create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and update driver data. + Gather Information: Contact drivers by phone or email to collect missing information. Skills & Qualifications: Must Have: + Customer Service Experience: 2+ years in an office setting. + Strong Communication: Excellent written and email communication skills. + English Proficiency: Ability to relay communications with grammatically correct sentences. + Computer Savvy: Comfortable working with multiple databases and monitors. + MS Office Proficiency: Basic skills in Outlook, Word, and Excel (data entry, copy and paste). + Typing Skills: Minimum 40 wpm (typing test required). + Education: High School Diploma. Bonus Points for Experience With: + SalesForce: Familiarity with this CRM platform is a plus. Join us and be part of a team that values your skills and dedication. Apply today and make a difference in the world of fleet management! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on May 24, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.