Job Description

Editorial Client Manager

Location:

Cary, NC, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About The Role

Serves as the leader of a particular client group within the Editorial and Peer Review Services division as overseen by the Senior Manager, and serves as a primary point of contact for both the client and employees working directly with that client.

How You Will Make An Impact

• Monitor the distribution of work/time in the client groups and identify the needs of the division.
• Work directly with the Senior Manager to develop client teams and share employees effectively.
• Identify and address any problems with tasks/employees to ensure client satisfaction.
• Collect and record institutional knowledge about each client and share with team as relevant.
• Ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices. As well as improve internal processes, protocols, and best practices for their respective client group.
• Become familiar with all team members' skills and professional ambitions and contribute to performance reviews for direct and/or indirect reports.
• Familiar with the skills and professional ambitions of all team members.
• Conducts and/or contributes to performance reviews for direct and/or indirect reports.
• Approves employee vacation or sick time, ensures coverage plans are in place, and ensures time off is detailed on company-wide calendar.
• Responsible for monitoring productivity and tracking individual workloads.
• Responsible for checking time sheets.
• May be responsible for collecting invoicing information for billing clients.
• Serves as a resource for answering employee questions about Wiley company policies as well as enforcing those policies.
• Shows engagement and leadership with Wiley company culture (ex, committee participation).
• Continues to learn about and utilize industry-level publishing concepts.
• Upholds high standards of professionalism and courtesy when working with colleagues and clients as outlined in Wiley policies. Ensures the work environment is free of non-work-related distractions and provides the same environment for co-workers.
  
  

External Functions

• Serves as primary point of contact for client queries about day-to-day management of editorial services.
• Ultimately responsible for the day-to-day completion of tasks and overall client satisfaction.
• Builds relationship with client contacts to expand Wiley’s relationship with client where relevant, including educating them on the various services Wiley can provide.
• Travels as needed to client meetings and industry conferences.
  
  

We Are Looking For People Who

• Bachelor’s Degree in a relevant field
• Minimum of 2 years in a publishing-related role
• Minimum of 1 year of intensive team collaboration that shows potential for growth in employer management skills or prior employee management experience.
• Ability to serve as a resource for answering employee questions about J&J company policies and enforcing those policies.
• Proficient in at least one major online peer review system
• Experience providing outstanding customer service, directly managing complex client projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.
  
  

Salary Range

54,900 USD to 78,633 USD

About Wiley

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.