**Work is Sweet!**

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary

This position is responsible for setting the E-Commerce digital product strategy and delivering a best-in-class customer journey by prioritizing features, building consensus within the teams, and coordinating delivery to produce high-quality digital experiences for See's Candies. Working closely with the Director of E-Commerce and a dedicated engineering team, as well with team members from all areas of the business (including Fulfillment/ Shipping, Manufacturing and IT), this position is a key contributor to solving business problems and optimizing the customer experience.

The pay range for this position at commencement of employment is expected to be between $107k-$130k; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience

Job Description

**Key Responsibilities:**

• Own and communicate out the e-Commerce technology roadmap.
• Understand the end-user and work to alleviate pain points and provide solutions to exceed needs and expectations.
• Create thorough product specs that clearly state objectives, proposed solutions, roles, dependencies, timelines, and testing plans.
• Drive a testing mentality across the business and be the subject matter expert for all customer-facing applications.
• Lead communication between internal team and external technical partners, working to manage these groups to consistently produce results.
• Keep up to date with the latest product and technology needs and opportunities in the marketplace and advise on best practices and future strategy.
• Manage conversion optimization and report on performance (especially pre/post code releases).
• Work with the marketing and merchandising teams to balance storytelling with e-commerce best practices for a highly functioning, high-converting site.
• Partner with Development team on all feature development and break fixes to ensure deliverables meet requirements
• Perform, or coordinate, User Acceptance Testing for all tickets.
• Work with the wider team to ensure the site is functioning, products are correctly allocated, merchandised, and updated as required.
• Support Marketing and Customer Service partners with coordinating the implementation and integrations for new partnerships and tools.
• Assist with platform management, as needed.
• Performs special projects as assigned by management.
• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.
• All See's staff must be committed to the company's core principles and workplace values, including diversity and inclusion.
  
  

Minimum Qualifications

• Bachelor's Degree in Marketing, Business or related field; equivalent work experience may be considered in lieu of degree.
• Minimum 4 years of experience in a Direct to Consumer E-Commerce business, with familiarity of retail trends and best practices.
• Strong knowledge of end-to-end e-Commerce operations, including final mile and fulfillment.
• Experience driving organic traffic growth through the implementation of technical and content driven SEO strategies.
• Deep knowledge of web analytics tools such as Google Analytics, FullStory, HTML/CSS, as well as Jira Cloud and Confluence.
• Experience working with Salesforce Commerce Cloud or equivalent e-Commerce platforms.
• Experience with Agile Project Management practices.
• Strong analytical and problem-solving skills with solid organizational and time management skills; exceptional attention to detail.
• Execution and results focused, capable of generating new ideas to support changing business environment.
• Ability to develop and maintain effective relationships with cross-functional teams.
• Excellent written, presentation and verbal communications skills.
• Proven capabilities in multi-tasking, strong decision making, problem solving and critical thinking skills.
• Highly organized, deadline-driven individual with a “can do” attitude.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
  
  

_See's is an EOE

See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance \#131192 and Los Angeles Municipal Code 189.00)._