Company Description

Smowlky

Job description

Website Management

• Website Optimization: Ensuring the ecommerce site is user-friendly, responsive, and performs well. This can include working with the design or development team.
• Troubleshooting: Fixing technical issues or glitches that may affect the customer experience.

3. Order Processing & Fulfillment

• Order Management: Overseeing the processing of customer orders and ensuring they are shipped on time.
• Returns & Exchanges: Handling product returns, exchanges, and any issues related to deliveries

Analytics and Reporting

• Sales Analysis: Monitoring sales data and customer behavior to identify trends and opportunities for growth.
• Reporting: Generating performance reports to present to senior management, including revenue, conversion rates, traffic, etc.

Vendor and Supplier Coordination

• Supplier Relationships: Communicating with suppliers for timely product restocks, discounts, and promotional offers.
• Pricing Strategies: Ensuring competitive pricing and negotiating with suppliers.

Logistics and Shipping Coordination

• Shipping & Delivery Coordination: Managing relationships with third-party logistics (3PL) providers to ensure fast and reliable deliveries.
• Shipping Costs: Optimizing shipping processes to maintain profitability while ensuring customer satisfaction.

Market Research & Trend Analysis

• Competitor Analysis: Studying the market, understanding competitors, and staying informed on ecommerce trends.
• Customer Insights: Collecting feedback from customers to improve products or services.

Collaboration with Other Teams

• Working with Marketing Teams: Coordinating efforts with the marketing team for product launches, seasonal promotions, etc.
• Collaboration with IT/Tech Teams: Coordinating with the IT team for site enhancements, bug fixes, or technical improvements.

Skills Required:

• Strong communication skills
• Analytical thinking and data-driven approach
• Knowledge of ecommerce platforms (Shopify, Magento, etc.)
• Basic understanding of SEO, SEM, and digital marketing
• Project management and multitasking abilities
• Attention to detail