• Reports directly to and communicates with General Manager (GM) on all pertinent matters affecting guest service and hotel operations.
• Supports and assists Front Office personnel and all departments at peak periods. 
• Prepare welcome cards with General Manager's Signature for VIPs and Rewards member guests, ensures them receive special attention.
• Ensure together with GM that the highest level of service is provided to all Guests, Clients and Return guests to maximize guest satisfaction
• Assists GM in greeting, rooming, and sending off VIP guests.
• Supervise the Front Office employees, Guest Relations, Concierge team
• Works with superior in the preparation and management of the department’s budget
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. Keep expenses within the budgeted amounts for the section
• Achieves the budgeted targets for MOD revenues
• Checks billing instructions and monitors guest credit
• Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implemented to meet needs
• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Motivate of all Front Office staff by treating them equally, listening to them and developing them into identifying opportunities and recommendations for improving the quality of service
• Conduct daily briefings with all Front Office staff as the Manager on Duty to ensure that all are aware of special events, guest arrival patterns and daily duties
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Handle Guest Queries and complaints effectively and efficiently ensuring follow-up at all times
• Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• Hand over VIP guest information and pending issues with GM on duty and follow up properly.
• Fully conversant with the FO 'Down Time' procedures and to carry out your role swiftly in the event of a system failure.

Minimum Criteria

• Preferred Chinese Language
• 4 Years Experiences and 2 years experiences in similar Role
• Bachelor’s Degree or other Diploma in related educational fields.
• Good command of Myanmar and English, any other language abilities would be an added advantage but not essential.
• Demonstrate ability for organizing and communicating and interacting with new and existing customers to determine their needs.