Job Description

Inova Blood Donor Services, located in Sterling, is looking for a dedicated Account Manager to join the team in supporting the Washington DC area. This role will be Full-time Day Shift: Days and Hours will vary .

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
  
  

Donor Operations Supervisor Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Establishes, reviews, and revises performance standards for assigned staff, interacting appropriately to set goals; Communicates expectations and provides feedback; In conjunction with the leader, completes performance evaluations, employee relations, and needed disciplinary activities.
• Provides assistance with personnel management for staff to include timecard maintenance, scheduling, staffing, PTO requests, compliance, and other administrative matters.
• Facilitates strategies to enhance employee satisfaction. Provides information regarding professional growth and development opportunities.
• Serves as a primary point of contact for staff in the department. May instruct, train, and oversee the work of other employees with leader oversight.
• Performs administrative responsibilities necessary to comply with Inova Health System, Blood Donor Services, FDA, AABB and CAP policies, procedures, standards, and regulations.
• Collaborates on performance reviews and team member counseling, coaching. Monitors collection staff to ensure successful collections and operations on blood drives and fixed sites through weekly visits.
• Other duties as assigned.
  
  

Additional Requirements

• Work Schedule: Day Shift: Days and Hours will vary
• Education: Associate's degree
• Years of Experience: 3 years of office experience required.
• 4 years of experience working at a Blood Donor Center preferred
  

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.