Introduction

The Department of Information Technology (DoIT) provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, DoIT supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

GRADE

STD 0021

LOCATION OF POSITION

100 Community Place, Crownsville, MD 21032

POSITION DUTIES

This position is a Tier II Network Administrator in the implementation and performance of the Department of Information Technology's (DoIT) Local Area Network (LAN) IT infrastructure as well as with the IT infrastructure for DoIT’s partners, managers, directors, service owners, and other agencies at the state, local and federal levels of government.

The primary purpose of this position is to plan, implement, and integrate DoIT's LAN infrastructure. Including troubleshooting, operations & maintenance (O&M), solution implementation, formal hardware upgrades, firmware evaluations, providing technical support and consulting to partner agencies, performing site surveys, and optimizing LAN infrastructure solutions. Including coordinating, providing guidance and support to personnel either at DoIT, other agencies, contractors, LAN team members, DoIT managers or directors, networkMaryland™, or others at DoIT to complete these tasks.

This position also provides guidance and direction in the areas of hardware, software, networking, wireless, VoIP troubleshooting, and evaluation of work. Includes network design, troubleshooting, operations & maintenance (O&M), solution implementation-, formal hardware, and software evaluations, providing technical support and consulting to partner agencies.

LAN Operations Support

• Provides Tier II support for Operations & Maintenance including gathering statistical data in order to evaluate the LAN’s performance and the Enterprise Agency’s data traffic efficiency.
• Operates and configures current monitoring devices.
• Troubleshoots any infrastructure related hardware or network connectivity issues at all levels of the Open Systems Interconnection model (OSI).
• Diagnoses the LAN infrastructure’s hardware, software, communication and makes repairs, adjustments, changes, or recommendations. Meets or exceeds standards and SLAs.
• Document and notify the appropriate DoIT inventory staff when equipment is moved from one location to another statewide.
• Utilizing Service Now, SolarWinds, Aruba Clear pass, and other networking toolsets to document and troubleshoot network outages.
  
  

Service Delivery Support

• Perform feasibility studies and site surveys for the implementation, integration, and installation of new and advanced LAN infrastructure into the current environment.
• Supports the installation and configuration of LAN devices in DoIT’s and Enterprise Agencies’ environments including, routers, switches, wireless controllers and access points, and firewalls. This includes upgrades of the current network hardware operating systems.
• Ensures the LAN and WLAN infrastructure is up and available 8x5 and/or 24x7x365, for all LAN Subscribers in Maryland, contingent on the criticality of the site and/or network devices. Skilled in network management, and Life Cycle technology products with the ability to support and maintain LAN and WLAN Networks.
• Supports LAN Services team members with LAN and WLAN installations and change management tasking.
• Maintains location-based IT equipment inventory and provides supporting documentation to inventory staff
  
  

Planning and Engineering

• Plans, engineers, and implements changes to new and existing LAN and WLAN infrastructure.
• Assists in designing appropriate standards, infrastructure, and methodology.
• Supports Enterprise Agencies in engineering solutions related to the LAN infrastructure and provisioning of WAN circuits.
• Develops site plans, Enterprise Agency network diagrams, Service Delivery Plan (SDP), develops LAN maintenance and change management schedules and assists with resource allocation plans, including documenting network hardware and software devices, communication links, and any other technical documentation necessary to accurately reflect the current LAN infrastructure.
• Monitors DoIT’s LAN infrastructure for the purpose of detecting weak points in the LAN network configurations and outages.
• Supports the collection and metering of software applications to ensure that the department is in compliance.
• Reviews logs on a regular basis.
  
  

Audit Support and Technical Expertise

• Provides technical support; recommends solutions, drafts responses, provides guidance to finding a technical path forward in remediating deficiencies relating to audit findings and/or recommendations.
  
  

Provide network user support and documentation

• Consult with users to discuss LAN and WAN network hardware needs to assess existing hardware and to survey sites where networks will be located.
• Prepares and assembles user documentation for network hardware and software.
• Provides support to Agency Enterprise network users.
• Provide support to DoIT Help Desk in responding to calls for assistance.
  
  

Special Projects/Other Duties

• Provides planning, support, and documentation enterprise projects involving department wide initiatives.
• Provides insight for emerging technologies and give recommendations to department management.
• Provides VoIP system planning, recommendations, and implementation to DoIT VoIP team, partner agencies, and vendors.
• Reading manuals and trade periodicals
  
  

Minimum Qualifications

Experience: Five years of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks supporting 1,000 or more users and an additional two years of experience in planning, installing and maintaining data communications network lines and devices.

Notes

• Candidates may substitute completion of high school or a high school equivalency certificate and completion of a certification program in Network Administration, such as Cisco Certified Network Associate (CCNA), Juniper Networks Certification Program (JNCP) or equivalent certification program for the additional two years of the required experience.
• Candidates may substitute experience on a year-for-year basis: in planning, installing and maintaining data communications network lines and devices for graduation from an accredited high school or possession of a high school equivalency certificate.
• Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer network, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks supporting 1,000 or more users for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience. Candidates substituting military experience should be honorably discharged.
  
  

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Experience configuring and deploying Network Switches, Routers, and Wired LAN components.
• Experience configuring and deploying Aruba switches and wireless access points.
  
  

Special Requirements

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached. Employees may be furnished with a pager or cell phone.

Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.

Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Benefits

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at [email protected] or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.