About the Company - Our client is hiring experienced Dispute Resolution Case Managers to join their Customer Outcomes Team on a permanent basis. You will join a team of dedicated complaint resolution professionals working in Internal Dispute Resolution and External Dispute Resolution teams working to support customers the businesses customers. You will work within a regulatory framework balancing quality and productivity. The opportunities include:

• Internal Dispute Resolution Case Managers – work with customers & teams across the bank to address customer complaints made directly to the business to reach fair and balanced outcomes.
• External Dispute Resolution Case Managers – manage complaints lodged through an external dispute resolution body or a tribunal and work with internal and external stakeholders and customers to resolve the complaint fairly.

Required Experience & Skills

• Demonstrated analytical, problem-solving, and influencing skills with a capacity to identify risks and impacts.
• Resilience, empathy, and critical thinking to generate robust resolutions and implement corrective actions.
• Strong organizational skills with the ability to prioritize, work under pressure, and maintain attention to detail in documentation and records.
• Advanced interpersonal communication and stakeholder management skills, ideally with customer-facing experience and a data-driven mindset.
• Dispute resolution skills and the ability to effectively negotiate with multiple stakeholders.

If this sound like an opportunity in line with your experience to date and you're an Australian Citizen based in Melbourne, Sydney or Brisbane then apply today.