Keolis Commuter Services

Dispatcher

Los Angeles, CA, US

$21.75–$23
4 days ago
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Summary

Job Details

Description

Pay: $21.75- $23/hr

Shift: 4:45am-1:45pm

Schedule: Monday- Friday

Core Competencies/Responsibilities

  • Ensure that each driver reports at their scheduled work shift time.
  • Arrange coverage for any call offs within driver staffing.
  • Prepares and prints manifest for all operators toe (10) minutes prior to scheduled check in time.
  • Issue keys to all operators before they leave the window.
  • Ensure all operators pull out on time and within twelve (12) minutes pull-out standard.
  • Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators.
  • Communicate clearly with others both verbally and in writing using the English language.
  • Promptly provide client with information on location and ETA.
  • Make cost-effective and operationally efficient decisions regarding assignment or movement of trips based on proper use of the Trapeze software and knowledge of the service area.
  • Annotate the Trapeze Schedule Editor with perform time when available.
  • Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field.
  • Monitor Trapeze Incident Screen and ensure that drivers are informed of any changes to their itineraries.
  • Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations.
  • Maintain Dispatch Communication log and complete all applicable documentation.
  • Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
  • Other duties as required

Qualifications

  • Must be over 21 years of age, have a High School Diploma or equivalent.
  • Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus.
  • Must be dependable with reliable transportation to get to and from work.

Computer literate using a Windows-based computer operating systems.

  • Strong knowledge of the service area.
  • Must have a valid California Class C driver’s license, Must be able to read, write and speak English.
  • Must be able and willing to work a flexible schedule that may include nights, weekends and holidays.
  • Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor.
  • Must able to work in a union environment.

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.

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