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Overview

UES is seeking a dedicated CMT Dispatcher to join our Dallas office. In this full-time role, you'll play an essential role in assigning material inspection tasks to field technicians, coordinating their schedules, and providing them with the necessary details to complete assignments efficiently. The position requires strong communication and organizational skills in a professional office setting.

Responsibilities

• Client Coordination: Act as the primary liaison for clients, handling field and laboratory testing requests.
• Dispatch Management: Assign jobs to trained field technicians and coordinate routes using a fleet tracking system.
• Progress Reporting: Keep supervisors and managers informed on project status or delays.
• Data Accuracy: Input dispatch details into software systems and reconcile assignments daily.
• Fleet Oversight: Monitor fleet activity to optimize technician deployment.
• Call Management: Manage multiple calls concurrently, maintaining precision and attentiveness.
• Service Excellence: Ensure projects are delivered accurately and on time.
  
  

Qualifications

• Exceptional telephone, listening, and verbal communication skills.
• Demonstrated ability to multitask effectively in high-pressure settings.
• Collaborative team player with a solution-oriented mindset.
• Proficiency in Microsoft Outlook and experience with fleet tracking systems.
• 2-3 years of consistent experience in roles involving high call volumes.
• Prior dispatching or coordination experience.
• Bilingual proficiency (preferred but not required).
  
  

Physical Demands & Work Environment

• This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.
• The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.
• The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.
• The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.
• Full-time: Monday through Friday, 7:00 a.m. – 5:00 p.m.
• Occasional Saturdays: 8:00 a.m. – 12:00 p.m.
• Availability for overtime and holidays as workload demands.
  
  

Who We Are

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement here