• Supportive and Collaborative Team
• Free onsite Parking, Gym and Employee Benefits
• Noble Park Location
  
  

Who We Are

Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. We are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs. We have a workforce more than 800 representatives, including 600+ drivers who pride themselves on safety, reliability and integrity operating 24 hours a day, 365 days a year.

About The Role

Step into a pivotal role where you’ll be part of a team that ensures every customer interaction runs like clockwork. You’ll be part of a dynamic team that manages scheduling, dispatching, and proactively communicating ETAs with both our TTO's and customers. If you thrive in fast-paced environments, love solving problems on the fly, and want to be the driving force behind outstanding customer service, this is your time to shine.

What We're Looking For

• Strong communication skills – Ability to communicate clearly and professionally with internal teams, TTOs (Tow Truck Operators), members and customers.
• Customer service experience – Previous experience in a customer service and coordination role is preferred.
• Time management and organisation – Capable of handling multiple tasks, prioritising effectively, and working under pressure.
• Attention to detail – High level of accuracy when recording data, managing bookings, and verifying job completion.
• Team player – Willingness to work collaboratively and support colleagues across departments.
• Problem-solving skills – Ability to respond to challenges quickly and escalate issues when necessary.
• Technical proficiency – Comfortable using phone/email systems and booking software (training will be provided).
• Results-oriented – Motivated to meet personal and team KPIs and contribute to overall service excellence.
  
  

Why Join Us?

• Work with a supportive and collaborative team and have great opportunities to develop and grow in your role.
• Be part of a company that values Thriving People and meaningful workplace experiences, living our IACT (Innovation, Accountability, Care & Team) values every day.
• A great suite of Employee Benefits, including flexibility, discounted insurances, accommodation and free onsite parking + gym, to name a few.
• Grow your career in an organisation committed to professional development.
  
  

How To Apply

To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).

Successful candidates will be required to undergo a police check.

Nationwide Group is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.

Apply Now