Job Summary

• We are seeking a talented and passionate, senior individual to join Standard Chartered as the Director, Senior Business Process Architect – Process Tooling in the Group Transformation Office (“GTO”).
• The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and Transformation, Technology and Operations (“TTO”) MT. The office also collaborates closely with senior business and functional leaders across the Bank to build and drive the Bank-wide transformation.
• Operational Excellence (“OE”) Process Management is an integral part of the Group Transformation Office, and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process taxonomy & constructs, process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training, and accountability.
• Specifically, this role is the gateway for demand management of all process tooling related topics and works on complex assignments as part of OE task force. The role sets training leadership on the OE process management framework; develops and engages the Community of Practice across the bank; coaches’ community to structurally link process with other business / IT elements, and derives insights based on these structural linkages to support top OE priorities and GTO functions for gap, change and impact analysis.
• The Director, Senior Business Process Architect – Process Tooling is a global role based out of our de facto headquarters in India. This role requires good understanding of banking processes preferably across multiple business lines & functions and proficiency in process tooling platforms with strong stakeholder engagement and community building skills. The incumbent must work with senior business leadership to discharge his/her responsibilities.
  
  

Responsibilities

Strategy

• Awareness of / understand the wider TTO, GTO, and OE strategy and how it relates to Process Management
• Contribute to formulation of Bank’s OE Process Management strategy, ensuring alignment with strategic business outcomes
• Establish a portfolio of initiatives and assignments to achieve target outcomes including driving broad bank-wide process-mindset shift and cultural transformation
• Drive growth and branding of OE Process Management Tooling in the bank, and help embed bank wide culture of sustainable continuous improvement
• Oversee the general management and undertake day to day running of the Process Tooling programme including financial management/budget planning, resource allocation, expense tracking and vendor management/procurement
• Prepare and submit regular strategic reports to various programme committees and senior management detailing the programme performance
  
  

Business

• Process Architecture Design:
• Design and Structure Process Architecture: Collaborate with senior management in designing and implementing process architecture, ensuring alignment to corporate goals, strategies, and operational needs.
• Define Process Levels: Map and define process levels by guaranteeing clarity, consistency, and alignment across businesses, products, functions, regions, and countries.
• Augment Process Taxonomy: Ensure consistency in definitions of scope, granularity, and terms supporting the process taxonomy.
• Design Standards: Comprehensively document design decision/versions to ensure consistency in transversal and hierarchical design, application of a standard taxonomy for effective communication and replication across the Bank.
• Support Process Simplification/Transformation Initiatives: Provide expertise to project teams in process designs to align with transformation programmes ensuring that (new) processes and business practices are seamlessly integrated.
  
  

Global Process Leader (“GPL”) Role Support

• GPL role support: Provide support in the design of the role by defining responsibilities of the job structure, reporting relationships, performance measures, and expectations. Support structuring a framework for accountability of its leadership.
• Communication: Facilitate the clear establishment of communication, governance, and collaboration mechanisms for the GPL network in support of effective management of business processes globally.
• Leadership Training and Development: Develop training materials, workshops, and guidelines to support GPLs’ in performing their role.
  
  

Program Governance And Communications

• Internal Programme Governance: Provide support in terms of the governance for all initiatives (ongoing and upcoming) withing the Global Process Tooling team including the implementation of the Process Universe within ARIS.
• Programme Monitoring and Reporting: Provide regular progress updates and status updates to the Head of Global Process Tooling and where required, Senior Leadership and key stakeholders.
• Internal Communication: Create and maintain strategies for Internal Communications, ensuring that stakeholders are properly informed of key developments, process changes, and governance updates for all initiatives owned by the Global Process Tooling team.
• Stakeholder Engagement: Engage with stakeholders at all levels of the organization through feedback, concern resolution, and effective collaboration in business architecture and process design engagements.
  
  

Collaboration And Stakeholder Management

• Cross-functional Collaboration: Collaborate extensively with different businesses, functions, and Senior Management on aligning Process Universe designs with operational and strategic objectives.
• Lead workshops and meetings to design processes, gather stakeholder input, and facilitate decision-making across multiple teams and departments.
• Consultation and Advisory: Provide ongoing consulting services to business leaders, process owners, and project teams on process architecture and process management.
  
  

Processes

• Oversee and accountable for process taxonomy implementation for assigned areas in the bank
  
  

Risk Management

• Ensure that OE’s proposed changes/reengineering don’t compromise existing risks and controls and where required strengthen them
• Engage process and risk control owners upfront in design of process changes. Have oversight of direct tracking and monitoring of projects
  
  

Governance

• Oversee implementation of Process taxonomy to support OE and/or Business objectives and outcomes
• Be aware and understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
  
  

Key Stakeholders

• Global Process Owners (“GPO”)
• Product Owners (“BPO”)
• Process/Subject Matter Experts
• Process Operators
• Corporate Functions – incl. Finance, Legal, Tax, Risk, and Audit
• Solution Architects
• Enterprise Architecture
• Technology
  
  

Our Ideal Candidate

• Languages Business level english – oral and written
• Experience: 10+ years in business architecture, process design, or organisational development, preferably within a global or multi-regional organisation.
• Industry Background: Experience in transformation programs, business operations, or process management in industries like Banking, Consulting, Manufacturing, Technology, or Retail.
• Certifications (Preferred): Business Process Management (BPM) , Six Sigma (Green/Black Belt) or Lean, Project Management Professional (PMP) or equivalent is a plus.
• Analytical Thinking: Ability to think critically, analyse data, and drive improvements across business processes.
• Strong active listening skills
• Confident and engaging communication skills across all levels of seniority
  
  

Role Specific Technical Competencies

• Process Management (BPI / BPA)
• Process Architecture and Design
• Problem Solving
• Metrics / Measures
• Building communities
• Stakeholder Engagement
• Facilitation
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.