The Operations Academy ensures that leadership and team members are equipped to efficiently deliver high quality, customer centric services, especially as new technology processes are implemented. It empowers Operations colleagues to unlock their potential for business success, career progression, and personal well-being.

The Director of Operations Learning Academy will set a learning strategy that aligns with LSEGs talent management framework and values. Key focus areas include:

• Identifying Critical Skills: Pinpointing key current and future operations skills and capabilities, with a strong emphasis on new technologies and operational practices.
• Developing Learning Curriculum: Crafting comprehensive learning curricula and delivery platforms that cater to diverse learning needs.
• Building Partnerships; Partnering with the Operations Leadership team and People Partners to ensure alignment with business priorities.
• Measuring Success: Developing outcome-based metrics to evaluate the efficiency of all learning initiatives.
  
  

Responsibilities:

You will be accountable for identifying future skills and capabilities needed for continued transformation, in partnership with Operations leaders, and build development initiatives to grow those skills

• Leadership: Directly lead a distributed team of learning professionals continuously maintaining high standards for learning delivery, adoption of industry-leading methods and learning impact assessments.
• High-Performance Culture: Deliver a high-performance Operations organisation through deployment of learning pathways that support deep expertise
• New Technologies: Ensure strong future focus through identification of new technologies and processes that will be central to LSEG Operations future success
• Industry Trends: Leverage latest learning industry trends and technologies to enable and equip the team to support business priorities and professional development of colleagues.
• Certification: Develop significant partnerships with learning providers and educational institutions to offer certified expert-level learning programs..
• Continuous Learning: Champion and promote a culture of continuous learning and development
  
  

Qualifications:

• 10+ years experience leading Human Resources, Learning & Development, or People Development Consulting functions.
• Master’s degree or equivalent in Human Resources, Education, or Program Management
• Demonstrated success in building and delivering a comprehensive global learning strategy, resulting in measurable improvements in colleague performance
• Outstanding communication and stakeholder relationship skills, with a consistent record of partnering with senior business leaders to drive pivotal initiatives
• Extensive knowledge of industry standards and best practices in learning and development
• Understanding of operations practices including business processes improvement, operational management, and performance management
• Strong interpersonal skills with all levels of staff with clear verbal and written communication
• Excellent planning, administration, and organization skills, ensuring seamless execution
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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