The Director, Omni Convenience & New Delivery Models, is a critical leadership role responsible for developing and executing strategies that drive growth and enhance the client experience across Sephora's omnichannel ecosystem. This role will focus on optimizing existing omni services (Buy Online Pick up in Store, Same Day Delivery, Auto-Replenishment), launching new convenience initiatives, and streamlining the overall omni journey to improve conversion, customer satisfaction and drive company revenue and profit. The ideal candidate will be a strategic leader with a proven track record of driving business results in a fast-paced, dynamic environment and a strong aptitude for people-leadership and leading through influence. Duties and Responsibilities Omni Convenience Growth: * Develop and oversee execution and prioritization of comprehensive strategic plans and initiatives to drive growth of Sephora's Omni-fulfillment and Omni Digital-to-store businesses, aligning with the company's KPIs. * Deliver against P&L goals, monitor key performance indicators and identify opportunities to improve business performance, drawing insights from data and analytics. * Ideate, develop and map out execution of business levers (e.g. pricing, promotions, marketing, processes and operations) with cross-functional partners to optimize performance and deliver growth. Find intersection opportunities across the business and cultivate. * Oversee industry research and competitive analysis to identify emerging trends and opportunities in the omni-channel landscape * Develop compelling business cases to support strategic direction and prioritization of business initiatives to deliver Omni-fulfillment and company goals. * Define and implement the post-purchase strategy for Sephora digital. Oversee execution and management of tactics to deliver seamless post-purchase client experience Deliver Effective and Efficient Processes: * Create & automate team processes to ensure effectiveness and efficiency * Problem-solve out-of-process issues and develop sustainable and scalable processes with documentation and cross-company alignment * Optimize cross-functional dependencies and coordination * Oversee enhancement of team documentation and dashboard building with clear navigation to full suite of resources, process and documentation Collaborative Leadership: * Establish clear expectations with stakeholders at all levels ensuring alignment on goals, timelines, and deliverables * Communicate proactively and transparently, providing regular updates on progress, challenges, and key decisions * Building strong relationships with cross-functional partners, fostering a collaborative and solution-oriented approach * Represent Omni Convenience in cross-functional forums and provide strategic input on key business decisions People Leadership: * Establish and reinforce clearly defined ways of working within the team and cross-department * Clearly outline expectations and desired outcomes for team members, ensuring alignment with business objectives and individual goals * Provide consistent coaching and mentoring to team members, focusing on guidance and skill development, clear expectations matched to necessary resources, actionable feedback and career growth. * Foster a culture of collaboration, innovation, and continuous development Qualifications * 7+years' of relevant experience in omnichannel retail, e-commerce, or a related industry * Proven track record of developing and executing successful omni-channel strategies. * Strong understanding of supply chain management, logistics, and vendor negotiations. * Excellent analytical, problem-solving, and decision-making skills. * Exceptional leadership, communication, and interpersonal skills. * Ability to thrive in a fast-paced, dynamic environment. * Proficiency in data analysis tools and techniques.