About Our Client

Our client is a department store chain. Known for its exceptional quality and customer service, the company provides a sophisticated shopping experience.

Role Overview

The Director of Operations will lead daily operations and shape the strategic direction of the retail chain. This role focuses on driving efficiency, profitability, and business growth while ensuring alignment with the company’s vision. It demands strong leadership, operational expertise, and a focus on delivering excellence.

Key Responsibilities

Operations and Efficiency

• Oversee supply chain, logistics, store operations, and customer service to ensure operational excellence.
• Maintain high standards across all product categories.

Strategic Growth

• Plan and execute strategies for store openings, relocations, or closures.
• Identify growth opportunities and optimize operations for a competitive edge.

Project and Financial Management

• Lead key projects, ensuring timely delivery and budget adherence.
• Drive profitability through cost control and performance analysis.

Team and Customer Focus

• Build and motivate high-performing teams across departments.
• Enhance the customer experience by maintaining product and service excellence.

Innovation and Compliance

• Utilize technology and data to improve operations and customer insights.
• Ensure compliance with regulations and mitigate operational risks.

Qualifications and Experience

• Proven leadership experience in retail operations, with multi-site management expertise.
• Strong knowledge of supply chain, project management, and customer service.
• Strategic mindset with a results-driven approach.
• Familiarity with the Hong Kong market is a plus.
• Bachelor’s degree required; MBA preferred.

Personal Attributes

• Results-oriented and customer-focused.
• Agile and adaptable in a dynamic environment.
• Inspires collaboration and drives innovation.
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