Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

GRADE

22

LOCATION OF POSITION

45 Calvert Street

Annapolis, MD 21401

Main Purpose of Job

The Director of Performance serves as a strategic partner within the Department of General Services’ Office of State Procurement, responsible for driving operational excellence and fostering a culture of continuous improvement and accountability. This role enhances team and individual effectiveness through performance coaching, data-driven insights, and process optimization. Acting as a senior advisor, the Director aligns performance strategies with organizational goals, facilitates skill development, and strengthens execution across procurement teams. By monitoring key metrics, reducing operational friction, and promoting agile, high-performing work environments, the Director plays a central role in advancing mission-critical procurement outcomes and organizational resilience.

POSITION DUTIES

Duties for this position include but are not limited to:

• Provides tailored coaching and strategic support to procurement professionals and staff, focusing on enhancing individual effectiveness and aligning performance with organizational priorities, including identifying performance gaps, addressing execution challenges, and developing strategies to elevate individual contributions and future leadership readiness.
• Developing, tracking, and reporting metrics and performance benchmarks. regularly evaluating team and individual performance, identifying areas for improvement, and presenting actionable insights and recommendations to senior leadership to drive continuous growth and strategic alignment.
• Analyze procurement workflows, team dynamics, and structural processes to identify opportunities for greater efficiency and effectiveness, including providing strategic oversight on procurement milestones and timelines, ensuring that project execution aligns with cost, compliance, and organizational goals.
• Fostering a collaborative, high-performing team environment by promoting trust, shared accountability, and resilience; providing confidential, performance-focused guidance to help staff navigate challenges, resolve friction, and pursue development opportunities – strengthening team cohesion and aligning individual growth with organizational goals.
• Other duties assigned.
  
  

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university in public administration, business management, organizational development, human resources, or a related field.

Experience: Seven years of managerial or leadership experience in performance management, organizational development, operations, or a related field. At least three of those years must include experience working across silos and collaborate with executive leadership to align performance strategies with broader organizational goals; as well as experience within a complex or public sector organization.

Desired Or Preferred Qualifications

Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications.

• Demonstrated experience and ability in designing and implementing performance improvement strategies, including benchmarks to monitor outcomes and collaboration with leadership to identify opportunities for process optimization and strategic alignment.
• Experience providing strategic coaching and performance support to staff, focusing on improving individual effectiveness, addressing execution challenges, and preparing future leaders.
• Experience with organizational dynamics and change management, including analyzing workflows and processes to enhance efficiency, track performance metrics, and deliver actionable insights to leadership.
• Proven ability to analyze performance data, develop actionable insights, and report on organizational outcomes.
• Exceptional written and verbal communication skills with the ability to promote a collaborative, high-performing team culture by fostering trust, accountability, and development aligned with organizational priorities.
  
  

SELECTION PROCESS

Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered.

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.

You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

Benefits

The State of Maryland offers a generous benefits package that includes:

• Tuition reimbursement for those who qualify
• Flexible work schedules and telework opportunities for many positions
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan
  
  

Click on the link below for more information.

State Of Maryland Benefits

FURTHER INSTRUCTIONS

To Apply

Interested applicants should e-mail a resume and cover letter to [email protected] – include “Director of Performance” in the subject line of the e-mail.

For questions, call our HR Office at 410-767-4985. For more information about DGS, please visit: https://dgs.maryland.gov/.

DGS is an Equal Opportunity Employer