About Us: Dr. Killigan's, Inc. is a family-owned e-commerce business that provides non-toxic pest control solutions for your home. Our mission is to restore confidence, peace, and control to every person who finds unwanted pests in their home. Keeping you and your family safe from pests and toxins by Killing Them Softly ™ is the name of the bug game. Employee Job Title: Director of Operations Hours: Full Time, Mon - Fri, between 8am - 5pm PST Reports to: President and Secretary of the Company Compensation: $80,000 - $120,000 / year + benefits Job description: The Director of Operations oversees the day-to-day operations of Dr. Killigan’s across all departments. This role identifies areas of process improvement for maximum productivity for the company. Ensuring resources are properly allocated, the Director of Operations continues to enhance the company’s operational plans. Excellent communication is imperative in this role to ensure that operations are running smoothly. Duties & Responsibilities: Work with company leaders strategizing how teams are going to be hitting the roadmap and company goals Overseeing talent management Oversee daily business administration Develop and train management and leadership skills in the company Ensure that the right subject matter expert (internal and external) is speaking into the right areas of the company Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks Devise strategies to ensure the growth of programs company-wide, identifying and implementing process improvements that will maximize output and minimize costs Implement and oversee projects that will improve operational performance Collaborate with executive-level management in the development of performance goals and long-term operational plans Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration Set strategic goals for operational efficiency and increased productivity Assist the executive team with the development of financial and budgetary plans for the operations department Analyze current operational processes and performance, recommending solutions for improvement when necessary Improve the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity Actively pursue strategic and operational objectives Ensure operational activities remain on time and within a defined budget Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives Uphold organization policies, standards, and core values Work closely with operations manager & human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment Oversee materials and inventory management Work closely with the inventory manager to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment and maintaining solid inventory data Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations Identify and address problems and opportunities for the company Help promote a company culture that encourages top performance and high morale Support communication with the management team Requirements 5+ years in a senior leadership and/or operations role Proven success in improving operational efficiencies Must have excellent computer skills and knowledge of relevant software Must possess strong knowledge of administrative systems and procedures, such as filing and record keeping Must have knowledge of basic office management Experience in finance is preferred Strong written and verbal communication skills Speak and understand English at a professional level Ability to remain stationary in a sitting position for prolonged periods of time Ability to work in front of a computer screen for several hours Repeating motions that may include the wrists, hands and/or fingers Competencies: Organization and the ability to multitask and manage multiple projects Flexibility to help the team adjust to new tasks should company needs change Strong interpersonal skills to interact positively with all employees and customers Strategically minded to build the operations department as the company scales Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full-time Pay: $80,000.00 - $120,000.00 per year Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Redding, CA: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s): How many years of experience do you have in a senior leadership and/or operations role? Please speak briefly on your experience in ONLINE Operations Management? (Monday/Asana, Zoom, Zendesk, Google Suite, E-Commerce Platforms) Willingness to travel: 100% (Required) Work Location: In person