Job Title: Director of Operations

📍 Location: Los Angeles County, CA

🕒 Position Type: Full-Time | Permanent

Join Our Client's Leadership Team: Shape the Future of Luxury Hospitality

Are you a dynamic leader passionate about operational excellence and five-star guest experiences? We’re seeking a Director of Operations to join our 5-Star Hotel client's executive team in Los Angeles County. In this high-impact, full-time permanent role, you’ll report directly to the General Manager and play a critical role in shaping the strategic direction and day-to-day performance of a premier hospitality property.

Key Responsibilities:

• Serve as the acting General Manager in their absence, ensuring seamless leadership continuity
• Co-develop and execute the annual Operations Plan to achieve financial and service goals
• Lead monthly forecasting and performance analysis for all key departments, including Rooms, F&B, Engineering, Security, and Staff Accommodations
• Drive revenue through strategic yield and inventory management across Rooms and Food & Beverage
• Partner on capital projects, including planning and overseeing execution
• Champion service excellence by ensuring consistent delivery of brand standards and guest satisfaction initiatives
• Resolve guest concerns with poise and urgency, ensuring effective follow-up and service recovery
• Oversee Department Heads across multiple operational units to ensure efficiency and service consistency
• Support staffing strategies and workforce planning to maintain productivity and morale
• Prepare month-end and forecast commentary for the President of Hospitality
• Collaborate with Human Resources, Finance, and Executive Leadership on cross-functional initiatives
• Review, negotiate, and manage vendor contracts in partnership with the General Manager
• Maintain and update Business Continuity and Crisis Management Plans
• Promote a proactive health and safety culture across departments
• Serve as a core member of the Hotel Executive Committee and Senior Leadership Team
• Ensure full compliance with the Annual Budget and 5-Year Strategic Plan

What We’re Looking For:

• Proven experience in senior hospitality operations (preferably within a luxury or upscale environment)
• Strong financial acumen and a results-driven mindset
• Exceptional leadership and interpersonal skills
• Experience managing cross-functional teams with a focus on collaboration and service excellence
• Knowledge of operational systems, compliance protocols, and industry trends

Why Join?

This is more than a job—it’s a leadership opportunity to influence one of the region’s premier hospitality destinations. You’ll be part of a culture that values innovation, integrity, and impact, all while working in beautiful Los Angeles County.

Ready to Elevate Your Career?

Apply now and take your place at the helm of hospitality excellence.