Job Summary:

The Director of Operations will oversee and optimize the firm’s operational/administrative processes, provide team leadership to administrative staff and other support personnel, and ensure effective and efficient daily operations. This role requires exceptional organizational skills, operational expertise, a hands-on approach, and a proven ability to manage remote and hybrid teams effectively.

Key Responsibilities:

• Lead and supervise the operations team, including administrative staff and support personnel.
• Oversee and optimize the firm’s operational processes and resource management.
• Serve as executive assistant support to multiple partners
• Utilize advanced proficiency in Excel and Smartsheet to develop, implement, and monitor operational efficiencies and reporting systems.
• Actively participate in administrative duties, demonstrating a hands-on approach and willingness to support team members when needed.
• Identify, analyze, and resolve operational issues promptly and effectively.
• Maintain clear, professional, and proactive communication with clients, staff, partners, and other stakeholders.
• Collaborate closely with remote team members, ensuring seamless integration and alignment across hybrid working environments.
• Continuously seek opportunities for process improvement, efficiency gains, and enhanced team productivity.
• Manage and work in the office 3 days a week.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

Education and Experience:

• A minimum of 10 years of professional experience, preferably within the professional services industry.
• Bachelor’s degree in related field preferred. 
• Demonstrated experience supervising diverse teams including professionals, administrative personnel, and operational staff in a professional services firm.
• Proven experience providing executive-level administrative support to multiple partners or senior executives.
• Advanced knowledge and proficiency in Excel required; experience with Smartsheet a plus.
• Strong organizational and problem-solving skills, with the ability to proactively identify and resolve operational challenges.
• Excellent written and verbal communication skills; capable of interacting effectively with various stakeholders.
• Proven capability to successfully manage remote and hybrid teams.
• Comfortable working in a hands-on capacity, assisting with administrative tasks when necessary.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.