Director of Implementation
Jacksonville, FL
Direct Hire
Overview
The Implementation Director is a strategic leader who will oversee and manage the implementation of our quality solutions for OEM dealers, OEM company stores, and mine sites. This role is instrumental in developing organizational capability and capacity to implement optional fit and field solutions for Heavy Mobile Equipment (HME). The process includes leading the application technicians to understand the implementation challenges and deliver value-based solutions utilizing project management, problem-solving, and continuous improvement techniques. The person in this position is a leader with a passion for excellence, adept at developing and influencing people, effortlessly managing priorities, and embracing challenges. Collaboration, relationship-building, and partnerships across the organization drive success in this role. The leader is skilled in developing standard processes, best practices, and implementation techniques to ensure consistent and reliable cab air quality and engine air quality performance.
Primary responsibilities include:
Lead the project management process, ensuring all implementations are delivered on time, within scope and budget, and emphasizing quality.
Lead multiple projects, utilize project portfolio management principles to navigate the complexity of projects spanning functions, organizations, regions, or cultures, and align them with commercial team strategies.
Developing organizational capability and capacity to implement optional fit and field solutions with OEM dealers and mine sites.
Developing and documenting processes to assist the application technicians in efficiently implementing solutions.
Identifying and implementing technology to optimize implementation efficiency.
Own client feedback during the implementation processes, driving continuous insights-based improvement.
Identify potential risks exposed during the audit process and proactively address them before implementation.
Serve as an escalation point for high-priority implementations, working directly with customers to resolve complex issues.
Work closely with engineering to relay customer feedback on product performance and ensure the implementation process adapts to product updates.
Manage third-party vendor relationships that contribute to successfully implementing our solutions.
Collaborating with the Training and Development Leader to model the capability development plan for application technicians.
Evaluating the training plan's effectiveness in developing application technician capability.
Performing continuous improvement on implementation processes.
Duties and Responsibilities:
Aligning with the Chief Commercial Officer on the strategic plan for the organization, including new customers, applications, products, regulations, and standards.
Collaborating with the Global Sales Manager, Territory Sales Managers, and OEM Account Managers to evaluate organizational effectiveness at implementing solutions at OEM dealers and mine sites.
Developing implementation processes that align with OEM dealer, OEM company store, and mine site context and requirements.
Manage project portfolios, coordinate implementation tasks, and communicate with Territory and Regional Sales Managers.
Aligning project portfolio with strategic goals by prioritizing implementation projects, allocating resources, monitoring progress, and making informed decisions to optimize implementation performance, ensuring value delivery to OEM dealers, OEM company stores, and mine sites.
Providing leadership with multiple projects, ensuring quality management, compliant processes, strategic sequencing, and detailed milestone schedules.
Planning, implementing, and controlling implementation project budgets, including technology and headcount.
Removing obstacles from team members so they can complete tasks and move their implementation project forward.
Creating training curricula and developing programs for application technician capability development.
Monitoring and evaluating the effectiveness of training programs and adjusting as needed.
Keeping pace with the latest site requirements and best practices.
Exemplifying the desired culture and philosophies of the organization.
Required Skills
Project Portfolio management skills to lead multiple projects involving OEM dealers, OEM company stores, and mine sites.
Industry experiences provide insight into challenges with mining company cultural nuances.
Problem-solving skills that help identify and solve “real” problems associated with implementation projects.
The ability to understand employees’ diverse learning needs and develop and foster an inclusive training environment.
Budgeting and effective allocation of resources to ensure implementation success and customer satisfaction.
Strong verbal and written communication skills to effectively convey our processes and technologies for implementing optional fit and field solutions.
Leadership skills that inspire and motivate the application technician team to engage OEM and service provider technicians in solution development and implementation.
The ability to recognize industry change and update solutions to reflect new trends, technologies, and methodologies.
The ability to identify team weaknesses in performance and implement actions to improve the capability and knowledge of the team.
Education and Experience:
A Bachelor of Science (BS) in an engineering discipline
A Project Management Professional (PMP)® Certification
A Portfolio Management Professional (PfMP)® Certification, preferred
Lean Six Sigma Green Belt Certification, preferred
Practical work experience with HVAC design, installation, or service on mobile equipment.
Experience with air filtration and engine precleaning systems. preferred
MSHA certification or the ability to pass certification requirements.
Willingness to travel up to 50% onsite to various OEM dealers, OEM company stores, and mine sites.
Must have a valid driver’s license, automobile insurance, and access to a personal vehicle.
Strong communication and interpersonal skills
Excellent leadership and analytical skills with the ability to work independently and as part of a team
Benefits
In addition to a competitive base salary, we offer employers additional benefits including:
Annual Bonus and Merit process
401(k) Savings Plan with 100% Vesting
Multiple Healthcare Benefit Options to fit you
Dental, Vision, and Critical Illness Options
Disability and Life Insurance
Employee Assistance Program
Tuition Reimbursement
“Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”