Description

Location: AZ Regional Office, 14500 N. Northsight Blvd. Suite 314 Scottsdale, AZ 85260

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

The Director of Integrated Services (DOIS) is a key leadership role responsible for leading role specialization for two critical positions within the organization's portfolio: Business Managers, Renewal Managers, and Application Administrators. The DOIS ensures the success of the program by providing strategic direction, oversight, and support to these two roles. Reporting directly to the Vice President of Enterprise Solutions, the DOIS plays a pivotal role in driving operational excellence and achieving business objectives.

What You’ll Do…

• Lead and manage a team of Business Managers, Renewal Managers, and Application Administrators, providing guidance, support, and direction to ensure alignment with organizational goals.
• Develop and implement strategic initiatives to optimize the performance, efficiency, and effectiveness of integrated services.
• Oversee a team of Business Managers (formerly ACMs), responsible for key areas including rent collection, delinquency management, AME (Accounting Month End), invoice processing, deposit accounting, and post-move-out collections.
• Establish and oversee a team of Application Administrators, responsible for ensuring future resident application compliance and fraud prevention measures, move-in task completion, file compliance, and demographics and property management system (PMS) compliance.
• Establish and oversee a team of Renewal Managers, responsible for execution of lease renewal notices, lease renewal signing, all follow-up, MTM lease management, and renewal price re-evaluations.
  
  

Requirements

What You Need to Succeed…

• Bachelor’s degree in business administration, real estate management, or related field required.
• 5+ years of experience in property management, real estate operations, or related field required with at least 3 of these years in a leadership or managerial role in property management required.
• Experience working with property management software (PMS) and other relevant applications preferred.
• Strong understanding of property management principles, including rent collection, lease administration, and compliance requirements.
• Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve goals and objectives.
• Proven ability to analyze complex issues, develop effective solutions, and drive results in a fast-paced environment.
• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
• Knowledge of industry best practices and emerging trends in property management and real estate.
• Pass criminal background screening prior to employment.
• Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
  
  

Work Location…

• Work Schedule and location based on supervisor requirements.
  
  

What We Do For You…

• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Up to 20% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Shares Program where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Avanti Cares Program that helps employees in financial need.
• Tenure-based Anniversary Recess.
• Avanti Advisors Program to help new hires with onboarding.
  
  

This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with [email protected].