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Pyramid Healthcare
Director of Intake and Client Care
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Summary
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Pyramid Healthcare is expanding to Prince George's County! Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Pay Range: $65,000 - $75,000 per year
Summary
The Intake Director position, both clinical and administrative, involves supervising intake staff, coordinating admissions and discharges, managing bed availability, and overseeing intake paperwork and pre-certifications. The role requires adapting and directing the department to achieve optimal service access, participating in staff meetings and training, handling personnel management, developing team leadership, maintaining documentation, overseeing external trainers, ensuring confidentiality, and completing required trainings.
Essential Duties And Responsibilities
Direct supervision of Intake Coordinators, Case Managers, Admission Technicians, Intake Medical Assistants, Administrative Associates, Engagement Coaches, and other intake staff
Work with central admissions office to coordinate admits, discharges, bed availability.
Ensure bed board census is completed every morning
Ensure that detox bed availability is completed and updated throughout the day
Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
Oversee that intake paperwork on new admissions are completed as needed.
Contact referral source, payer source, upon admission.
Obtain pre-cert if needed
Cross train as back-up/support for Utilization Review process, completing daily census.
Leadership and involvement in staff meetings, training, new employee onboarding, ongoing development new employee training program.
Works with all departments on scheduling services throughout the entire facility
Carries out the personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management and employee functions.
Developing a team of capable leaders within their departments.
Ensure proper documentation is occurring on all shift/incident reports
Oversees outside trainers and other services coming into the facility to provide quality services for clients.
Excellent ability to hire, train, supervise and evaluate multiple level support staff.
Must exercise discretion and maintain confidentiality with regard to all company information
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.
Supervisory Responsibilities
Will be responsible for day to day operations of clinical program as well as training and onboarding of new staff.
Education, Licensure, & Experience
Supervisory experience in a behavioral healthcare setting, preferred.
Experience with report writing, staff development and the intake and referral processes.
Pyramid CORE Values
Minimum of Bachelor’s Degree required, Master’s preferred.
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards For Full-Time Positions
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Pyramid Healthcare is expanding to Prince George's County! Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Pay Range: $65,000 - $75,000 per year
Summary
The Intake Director position, both clinical and administrative, involves supervising intake staff, coordinating admissions and discharges, managing bed availability, and overseeing intake paperwork and pre-certifications. The role requires adapting and directing the department to achieve optimal service access, participating in staff meetings and training, handling personnel management, developing team leadership, maintaining documentation, overseeing external trainers, ensuring confidentiality, and completing required trainings.
Essential Duties And Responsibilities
Direct supervision of Intake Coordinators, Case Managers, Admission Technicians, Intake Medical Assistants, Administrative Associates, Engagement Coaches, and other intake staff
Work with central admissions office to coordinate admits, discharges, bed availability.
Ensure bed board census is completed every morning
Ensure that detox bed availability is completed and updated throughout the day
Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
Oversee that intake paperwork on new admissions are completed as needed.
Contact referral source, payer source, upon admission.
Obtain pre-cert if needed
Cross train as back-up/support for Utilization Review process, completing daily census.
Leadership and involvement in staff meetings, training, new employee onboarding, ongoing development new employee training program.
Works with all departments on scheduling services throughout the entire facility
Carries out the personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management and employee functions.
Developing a team of capable leaders within their departments.
Ensure proper documentation is occurring on all shift/incident reports
Oversees outside trainers and other services coming into the facility to provide quality services for clients.
Excellent ability to hire, train, supervise and evaluate multiple level support staff.
Must exercise discretion and maintain confidentiality with regard to all company information
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.
Supervisory Responsibilities
Will be responsible for day to day operations of clinical program as well as training and onboarding of new staff.
Education, Licensure, & Experience
Supervisory experience in a behavioral healthcare setting, preferred.
Experience with report writing, staff development and the intake and referral processes.
Pyramid CORE Values
Minimum of Bachelor’s Degree required, Master’s preferred.
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards For Full-Time Positions
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.