Job Description

A Director of Property Management who can provide professional management, strategic leadership, and innovation to advance the Property Management (PM) Department as it drives toward the agency’s goal of resident self-sufficiency. We are seeking a seasoned professional with a robust set of skills and experience within a Supportive Housing setting. The ideal candidate will be able to demonstrate best practices within the areas of compliance, property management, vendor relations, and supervisory skills, all of which will support the agency’s mission to support formerly homeless residents in achieving self- sufficiency. The Director of Property Management oversees the operations and budget of the properties, meeting key performance indicators, and will manage the growth of the department through new building rent-ups.

The position reports directly to the Chief of Staff (COS) and is a member of the Leadership Team. Additionally, the Director has a strong working relationship with the C-team, including the CEO and CFO to develop and implement strategies that support the agency in achieving performance targets for the buildings in the portfolio, meeting customer service goals, and working collaboratively with services to support resident self- sufficiency outcomes. This is an excellent opportunity for an innovative Property Management professional with industry expertise, business vision, and a strong history with staff development and growth. The Director of Property Management oversees a 130+ employee department and sixteen properties that house over 1,100 individuals and families in San Francisco.

Essential Functions

Day-to-Day Operations

• Develop and implement policies on building operations and maintenance.
• Monitor occupancy, rent collection, and cost control to ensure the financial stability of properties.
• Ensure all buildings are clean and well maintained and monthly inspections are following protocols, monitor adherence to preventative maintenance schedules.
• Ensure that all safety procedures are followed and working conditions are safe.
• Manage resident relationships and address issues regarding PM services, products, and/or personnel.
• Supports the Property Management Supervisors and Occupancy & Compliance team in the development of specific leasing and marketing plans for each property.
• Ensures that site PM staff have a strong collaborative partnership with site resident services staff.
• Manage subsidized units for formerly homeless residents.

Financial Reporting

• Prepare weekly, monthly, quarterly, and annual reports in accordance with protocols and requirements.
• Prepare/participate in the development of the annual property operating budgets.
• Ensures the timely collection and entry of monthly rents into Yardi.
• Ensures all site managers understand, monitor and are approving and properly coding all the expenses for each property.
• Reconciliation of rent ledger records.
• Reconciliation of operating expenses.
• Review outstanding accounts receivable issues.

Staff Management and Development

• Recruit, hire, supervise, motivate, and manage and develop the capabilities of the PM team.
• Create a work environment that fosters inter-departmental teamwork, outcomes based and a mission driven atmosphere.
• Oversee employee performance reviews and provide ongoing support and feedback to PM team regarding their job performance.
• Provide strong leadership, clear direction, and ensure accountability within the department.
• Knowledge and experience working within a unionized organization.