Summary

The Director of Field Operations is responsible for overseeing and optimizing day-to-day courier operations across all field locations. This role ensures successful client start-ups, seamless implementations, and consistent service delivery aligned with company standards. The ideal candidate is a strategic and hands-on leader with a proven track record in logistics or courier services, capable of scaling field teams while delivering exceptional client experiences with frequent visits to client sites.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Operations Management

• Lead and manage regional field operations teams to ensure timely, safe and efficient delivery
• Develop and implement operational strategies that improve service quality, reduce costs, and increase field productivity.
• Ensures compliance with company policies, state & federal regulations, and industry standards.
• Lead initiatives to optimize delivery routes, reduce turnaround time, and increase resource efficiency.
• Monitor KPIs and use metrics to drive decision-making and strategic adjustments.

Client Start-Up, Implementation, and Relationship Management

• Oversee all aspects of new client start-ups, including route design, training, compliance, and performance measurement.
• Collaborate with Sales, Client Services and Technology teams to develop and execute detailed client implementation plans.
• Work in partnership with Client Services, Account Management, and Dispatch leadership regarding operational performance
• Ensure smooth transition from sales handoff to full operational delivery.
• Serve as the senior point of contact for operational escalations and issue resolution.
• Build trusted relationships with key client stakeholders by delivering consistent operational performance.
• Provide operational insights and data during quarterly business reviews (QBRs) and strategic planning sessions.

Team Leadership & Development

• Train and develop field managers and supervisory staff to build a high-performing operations team.
• Set clear performance expectations and conduct regular performance evaluations.
• Foster a culture of accountability, continuous improvement, and service excellence.
• Maintains the confidentiality of information received and processed.
• Able to manage tasks of differing priority levels and respond in an appropriate and timely manner.
• Performs other duties and responsibilities as requested or required.
• Follows company policies and procedures.

Qualifications

Requires a High School Diploma or equivalent required. Requires Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field. Eight (8) plus years of experience in operations management within the courier, logistics, or transportation industry. PBM or healthcare knowledge a plus. CRM experience a plus. Three (3) plus years in a senior leadership or management-level role.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational and communication skills.
• Ability to write routine reports and correspondence.
• Strong knowledge of Microsoft Excel, Word, and PowerPoint.
• Ability to speak effectively before groups and over the phone.
• Strong leadership, change management, and project management skills.
• Proficient in logistics platforms and route optimization tools.
• Client-centric mindset.
• Thorough knowledge of applicability of relevant laws and regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)

While performing the duties of this job, the employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This role is a hybrid position with frequent travel expectations within the U.S. estimated at 50 - 75% per year. The emphasis is on travel for impact. Due to the nature of operations, hours of work flexibility is required to maintain a high level of client service to support a 24/7 operation. Office presence at either our Denver, CO or Minneapolis, MN office locations is required up to 2-3 days per week when not traveling.

The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

EEO Statement

SPS Health, LLC, Statim Logistics, LLC and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company complies with the Colorado Healthy Families & Workplaces Act.